At Virginia Auto Service we understand the value of high quality customer service. In a city that is less public and more personal vehicle commuting, we also understand our customers need their car which is why we strive for accurate work in a reasonable turnaround time. We took a look at what sets us apart from other repair shops and keeps our customers coming back and referring friends and family to us.
Here are 10 reasons to do business with Virginia Auto Service:
1. We are an award winning auto repair shop: 2011 Phoenix Chamber of Commerce Impact Award for Response to Adversity, named a Top 10 Shop by MotorAge Magazine.
3. We have a satisfaction rate of 96%! More than 96% of our customers would refer friends and family to us. We care about what our customers say about us which is why we provide opportunity for two way conversation. From emails, calls and texts to social media and online reviews, we can reach our customers and understand their level of satisfaction. Give us a Yelp! Or a Google Maps review.
4. We Guarantee our work by providing a 2 year/24,000-mile nationwide warranty.
5. We employ only the best technicians who have taken the extra steps to become ASE Certified by the National Institute for Automotive Service. ASE Certification is voluntary and all of our mechanics are certified. Some have gone beyond to achieve the Master Automobile Technician title. This means we are competent and effective for automotive repair work at the best shops in the nation. We care about your car as much as you do.
6. We only use the best auto parts from reputable companies like NAPA Auto parts, AC/Delco, Jasper Transmissions, and the manufacturer.
7. We provide Online appointment scheduling.
8. We do the right thing. If we can give our customers good information about their vehicle even though we may not get the sale we’re fine with that. We know our customers appreciate our service and recommendations.
9. We provide a FREE RIDE: Our courtesy shuttle provides rides for customers to work or home while their car is being repaired. When the car is finished, we pick them up. We have been told by many customers this is the most valuable service we offer.
10. We have Location…location…location: We are located in the heart of Downtown Phoenix at 7th Street and Virginia.
11. We Give Back to the community: One of our favorite charities to work with is the Auto Repair Good Guys Foundation (ARGG). They do no and low cost auto repairs for those who can otherwise not afford repairs to their vehicle.
12. We save you money with specials & coupons which are posted on the website & social media. We love offering Groupon’s so register and look for the next deal. Go to VirginiaAutoService.com and click “Specials” for more information.
At Virginia Auto Service we believe customer service is above all other services. We appreciate your feedback and look forward to hearing more from you!