Announcer: This is Bumper to Bumper Radio, the car show. Drive in anxious and cruise out confident. With the best automotive information for your vehicle. Bumper to bumper, helping you and your car feel better and now your host Matt Allen and Dave Riccio.
Dave: Good morning everybody and welcome to Bumper to Bumper radio! I am Dave Riccio next to me is Matt Allen. He really doesn’t seem to be present in person I think he’s dealing with some health issues, but he’s here. Anyway, this is bumper to bumper radio heard every saturday right here from 11 noon on news 92.3 KTAR. In Bumper to Bumper radio we’re helping you the motoring public have a better overall car experience. It’s something we spent a lot of money on so you might wanna know something about it, to get a hold of the show 602 277 5827 602 277 KTAR You can also text your questions and comments to 411 923. We want to know what you guys wanna talk about. You can also get a hold of us at bumper to bumper radio.com The contact link… tell us topics you want to talk about. You can also shoot ’em over text. Anything you want to know about cars, the rules are changing about cars. So, we’ve got old boys in here… it’s starting to come a regular, little bit East Coast flair. We’ve got Joel Bartko from Arizona Imports joining us, coming to talk about cars. Today open phones, symptoms you can’t ignore on your vehicle. Matt – Well Dave, now’s the time of year or it’s…, well with the warm weather.. and I believe, it seems like there’s a uptick in seeing cars on the side of the road broken down, or seeing tow trucks polling in into our shops. So, I think to myself could this have been avoided? We see a car, we’re doing repairs all the time in the shop, and think, wow if they would’ve just pulled over a little sooner. If they would’ve come in a day earlier maybe this or that or the other so, we thought we’ll come up with maybe two or three things that you just can’t ignore or shouldn’t ignore. In one of them, I think, is the overheating cars the first thing. If you have a car that’s running hot, that’s not something that you want to ignore and think, think maybe I can get to the next exit, or it’s not that hot yet.. potentially or even the things that lead up to the overheating car. Maybe that the symptoms like the, the smell possibly. Joel what things can you think of that might.. that we don’t want to ignore that might cause our car overheating?
Joel: Well, the smell, squealing sounds, puddles under the car, steam under the hood.
Matt: Well yeah, that that’s the obvious one to me. When you.. when you’ve got that failure I guess too, its, its.. let’s get off the freeway, or sometimes getting off the freeway maybe isn’t the best idea to try and stretch it that extra half mile or so to the exit.
Joel: We get the phone calls all the time. All of us get them. Hey, my car is overheating or its running hot. I’m gonna drive in. Most of us tell them right away turn it off, get it towed, don’t try and save that hundred dollars. It’s not worth it. The alternative is much worse.
Matt: Yeah, ’cause overheating, again you can take something, maybe had a simple leaking hose or a cracked radiator that maybe was going to be be a three or five hundred dollar repair, and you overheat that car and drive-in, in burn up the head gasket now you have the tow bill anyway but then you’ve got, what, how many several hundred dollar thousand-dollar, dollars repair bill?
Joel: We had one just this week car could customer call’s up, Camry’s overheating. Says will drive it in. What would have been a radiator hose and possibly a radiator, three to five hundred dollar repair, forty five hundred dollars now or new engine or car goes away.
Dave: Ok, so that that’s an overheating when.. and don’t forget too, coolant it isn’t green anymore. Sometimes it’s green sometimes it’s blue, red, pink.
Matt: The yellows and stuff just kind a look clear when the when they hit the ground. So..
Dave: In the transmission shop you get people coming think their transmission is leaking and its uh.. you know, General Motors or Toyota product and its it’s red fluid, its engine coolant that’s leaking not the transmission.
Matt: So, but leaks are another one and maybe, you can ignore the leak, but let a professional tell you it’s okay to ignore the the leak first.
Dave: Yeah, which which, things can you ignore so if you’re, if you’re taking your car into the shop and they give you a list everything is wrong with it and they say this is leaking, that’s leaking which items are important, which items are gonna cost me a lot more money if I ignore them. Leaks big time.
Matt: Well, it is not quite the time of season yet. I’m sure we’ll talk about this during the monsoons, but I’ve been bitten by this one before. Customer might call, or they pull up in the parking lot, say I’ve got this leak, and I say, Oh don’t worry about it, they all do it. It’s the condensation from the air conditioners drippin out probably over there in the passenger side. Right? They say: Yes, now.. just, just ignore it don’t worry about it. But then I say: Well, maybe we out a go double check.
Dave: Heater core’s over there?
Matt: Yeah, the heater core’s over there. There’s other things, you know, just like the roof in your house, it never drips where the hole is, right?
Matt: So, so we get the blinders on time so.. even us, I’m saying, we just can’t ignore these things, cause it may come back back to haunt us.. and then squealing.
Dave: Squealing, what kind of squealing?
Matt: You look at me like I’d knew?
Matt: Duh! Well, squealing noises you don’t want to ignore. I mean, squeals can come from a couple different places, belts or breaks. So, is it doing with the engine running, or is it doing it, while you’re driving? Some cars, the brakes just squeak a lot. I mean, we’ve had emails about that.. should breaks squeak? No that’s a whole another topic. But, if suddenly some day your brakes are squeaking, or there is this squealing noise when you’re driving… that’s probably one of the biggest ones Joel.
Joel: Yeah, another thing is…
Dave: Where you get.. it, it gets ignored, and then it turns into, instead of being a standard brake job then you’re replacing what?
Joel: Rotors, calipers, wheel bearings & hub assemblies.
Dave: Well, I think a belt tensioner squeals like a bearing on eeeee… You know, and it, it may come and go sometimes but you know what, that’s a component that’s gonna lock up. You know, lot of bearings and little wheels.. and things spinning on the front of your engine. When the bearing finally locks up, and the belt falls off, you’re gonna overheat the car.
Dave: You know, again that’s going to happen, that’s gonna put you on a side of a road it’s time to call a tow truck.
Matt: And, that’s the, one of the things we want to avoid, is having to have a date with the tow truck, right? I mean, that, that be, besides the inconvenience of it there’s a whole another page of things.
Dave: Isn’t the most common debt to a vehicle in your guys’ shop a car that got overheated, where somebody kept driving.
Joel: All the time in Arizona, people drive them a little too far, overheat them and that finishes them off.
Dave: And the thing is, is they’ll say I’ll just watch the gauge. When your car is overheating, let’s just say it had a big coolant rupture. So, hose blew off, the gauge is not gonna go up because there’s no, there’s no uh… the sensor is checking the temperature of the coolant.
Matt: There’s just air in there at that point!
Joel: There’ just air in there… If you see that gauge moving rapidly hot or cold, that another time to pull right over and turn that car off!
Dave: The other thing you mentioned Matt, before the show was, yellow check engine light flashing. So, we’ve talked a lot about lights in the show, and yellow lights are kind like, hmm… we need to think about calling the shop up and making an appointment. Red lights are like pull over right now, cause there’s something big going on. But when a yellow light flashes, we get a pretty severe misfire.
Matt: Yeah, when the check engine light comes on the majority, I mean, it means that the computer has detected a malfunction somewhere in the engine management system, and so here’s this yellow warning light. However, and that can come on for god knows how many different reasons.
Matt: Number just made up, right? So, tons of different reasons that check engine light can come on, but when its flashing that means the computer saying: Hey dude, there is a problem here. I’m flashing, the engine is misfiring. You’re going to ruin the catalytic converter. If you continue to drive this car. So, that is one that you absolutely should not ignore. Maybe you can… that’s the one where at least you can go get off the freeway or get to the safe place. It’s not gonna kill it right now, but how long Joel you think before you can..
Joel: You shouldn’t be driving with that light flashing. I would get that checked as soon as possible. I’ve got customers call me up and tell me my gas cap lights flashing. It was the last time the check engine light came on they needed a gas cap, and now it’s flashing at them, and i tell them that’s going to be more important than a gas cap.
Matt: By the way, have you noticed in some cars lately they have gas cap lights now?
Joe: Yeah, yeah, Dodges and BMWs have them. Yeah,
Dave: why didn’t they do that a long time ago.. cuz, everyone that’s probably the most common code in a computer when we scan it and there’s an issue it’s gonna be a vap code… gas cap code. Yeah,
Matt: used to be I think that they, Well now, I, we were shocked yesterday we sent… kind of off topic here a little bit… We sent a car down to emissions. The car was supposed to go through, it was gonna pass.. pass emissions with no problem… it failed for the gas caps. So, I’m not understanding why the check engine light wasn’t coming on for the for the gas cap not working properly? It should have been caught in there. But they gave us, there’s a new program they gave us a free gas cap. For the car, and we had to sign for it. So, I, they must have had so many people complaining of, going to emissions and failing gas caps. But I don’t know why and who is buying people gas cap nowadays. Why were, are they not even pressure checking them are they? I mean, cause the car is pressure checking it.
Matt: Why do they need to pressure check it?
Dave: I thought it was a visibility fail, like they looked at it, you know, the gasket looked a little cracked or crummy or something like that.
Matt: I don’t think they want to have the subjectivity into, into, that test, yeah, it’s not gonna work.
Dave: When we come back we’ve got RJ, we’ve got Chris, and we’ve got Amanda and a couple of open lines its 602 277 5827, 602 277 KTR.. you can also text us at 411 923, you’re listening to Dave and Matt at bumper to bumper radio! My pappy said, son you gonna drive me to drink and if you don’t stop driving at Hot Rod Lincoln. Bumper to bumper on News-talk 92.3, KTAR.
Dave: Well welcome back to bumper to bumper radio! I am Dave Riccio, he is Matt Allen, and we also brought in Joel Bartko with Arizona Import Specialists in Tempe. He’s my neighbor, so whenever I need somebody, I didn’t think Matt was gona be here today. So, Joel’s my go to guy. Hey Joel, what you doing tomorrow? and then Matt decided to show up. You’re supposed to be like service adviser, training, or someting like that
Matt: Yeah, I was gonna go with the guys today, but I figured I’d just be best to let them go do their thing and.. and not have the boss there to interfere, influence maybe get better participation, and so I figured I’d come in here. I didn’t want the ship to fall apart.
Dave: I wouldn’t want you looking over my shoulder so yes.
Matt: I tend to be a pain in the butt sometimes.
Dave: Well, we got a handful of texts that we’re gonna get you but up first is segment, we’re gonna go with Amanda, in an ’08 Toyota Corolla Wadell. Is that her last name or is that a town?
Matt: She is in Wadell! Amanda, what can we help you with?
Amanda: Yes, it is the town I’m in… um.. I recently took my car to Triple A to get, an oil changing and get my headlights replaced, and then they came back and they said I needed, um.. a transmission mount, actually all left, right, front and rear um.. transaction mounts replaced, and they said it would cost a thousand dollars, and I just wanted to make sure I wasn’t getting ripped off.
Dave: How many miles are on your 08 Corolla?
Amanda:I just hit 80,000.
Dave: Okay, 80,000 for mounts is not… is not unusual for something like that. There’ s total of 4 mounts on a Corolla. There’s one upper underneath the radiator, we call it the front mount, one back on the firewall, which is kinda close to where your feet are, on the opposite side of that panel, and there’s going to be one on the driver side fender, approximately, and one on the passenger side fender. Okay.. So, I’d.. at 80,000 miles that’s not an abnormal thing. As far as the price I haven’t shopped it lately, but it didn’t sound out of line by any means.
Matt: Yeah, the price is, the price is appropriate, the one thing Amanda you wanna make sure that they’re using a factory Toyota mount, an original equipment mount. You do not want to use an, an aftermarket mount. And if you want to get a second opinion, I’m, I’m just not a fan of a.. the, the motor club auto repair shop, so I’d maybe check out bumper to bumper radio.com to see if there’s a a shop that would be able to meet your needs close by to.. maybe to your work or to your home, where you could get a second opinion. But that doesn’t seem to be out of line at all. 2008 Corolla Joel, any more advice? Well, I would definitely say what Matt did, the factory mounts the only way to go, and are you feeling anything you feeling any vibration or anything like that that, tipping that of you might need it
Matt: Well Dave we talked about the about the, ask the questions about the repair of the week. Is there, does it make sense to do all 4 these, are all 4 of them bad? ’cause, there used to be the time was, well you have one bad replace all four. Does that make sense? Maybe you’re gonna be doing the timing belt on this car in 10,000 miles, and, so, we’ll replace the timing belt side mount, which would be one of the side mounts, we’ll do that one later, maybe it’s the front one on your car that’s broken so we’ll do the front mount, and the amount that opposes that. So, there’d be certainly not, certainly nothing wrong with asking them if that can be broken up, does it make sense, or do they really, what’s broken and what’s not and do they really need to be done?
Dave: I am a strong believer and at least to replace them as a pair, I almost treat them like tires on your car. You buy two tires at a time. So, if the front mount is broken, well, chances are the rear mount is in bad shape – the one on the firewall.. because that thing’s been over stretched with the front one broken. So, maybe at least two at a time. If you can buy all four tires at once, it’s a lot better way to go. If you can buy all four mounts at once. Definitely the way to go.
Matt: Well, and part of that too is, what’s the.. what are the repairs, what’s the next repair in my car and that’s why I bring up the timing belt thing… Do you do that mount when you do the timing belt, so… Thanks so much for the call Amanda, its 602 277 5827, we’re gonna go with Chris in Chandler on a 2006 Dodge Caravan.. go ahead Chris, you’re on Bumper to Bumper Radio.
Chris: Hi, I have a situation that’s just started, maybe a month and a half ago, when I turn my steering wheel, it makes a humming sound.. and, funny enough it seems to do it more when I turn to the left than when I turn to the right.
Matt: Does this humming noise, does it seem at all like it’s from the steering column itself like right behind the steering wheel, or?
Matt: Oh, so its inside the cars… ’cause what I’m trying to differentiate Dave is if it, and Joel, is it a.. a low power steering problem where it’s giving me that “wee, wee” whine thats the speed of the engine or is it, that just.. have to do with the slight turning of the wheel inside the car and you say its inside the car?
Joel: Is that like a scraping sound in the car or like a whining sound from the engine?
Chris: No, it’s more its inside the car it’s definitely, you can hear it in it’s coming from inside the car.
Joel: That could be a possible clock spring, which is the airbag component in the steering column.
Matt: Yeah and, you know, we, so, there’s.. what’s behind there, there’s a spool of wire basically is to, to reduce that down to its simplest term that that has to, spool up, and be free in order for the electronics in the steering wheel to all work when you’re turning the wheel. Those can make noise. We’ve seen some problems of some Toyotas and, and they want you to replace the column, but we’ve gone in put some grease in between some plastic parts that are vibrating when they turn
Dave: The thing that I’m thinking about it is that, that plastic collar trim that goes around the steering column. In sometimes you know I reach around and grab that thing and see if I can manipulate it. and move it if that noise goes away. So, that’s the other thing I was thinking she might, cause that’s something like scrapy, scrapy, noise. The clock spring, I’m thinking goes both ways. But ….
Chris: that’s what I thought about the turning right at the hydraulic at first but she says in the car, so it’s a little hard to tell.
Matt: Yeah that’s one of those things when you’re in your shop next, just ask them if they can go for a ride with you around the block or neurose it. It’s probably not something that’s the breakdown is gonna be catastrophic but again we don’t know until somebody at least looks at it.
Dave: Well, we’re gonna sneak in a Aaron real quick in Mesa comment on a gas cap. Go ahead Aaron you’re on bumper to bumper radio.
Aaron: Yea, hey guys how you doin?
Aaron: I’m just speculating that perhaps standards for the gas cap has changed on a.. its leakage rate. But on an older car you know, it works fine with that system thats on board So, it doesn’t pick it up that way with the onboard system. However, once you go into the test lane, they are able to pick it up. Just a, kind of a thought.
Matt: Yeah, what they’re doing in the, in the test lane, is they actually have a bottle of nitrogen hooked up to a regulator and its going to, you’re hooked the gas cap up in its gonna just charge that line and and then hold it for a few seconds.. we have one of these testers that are rotund I’ve an old Ford dealership the shop in it. It’s gonna hold the pressure and it should hold X amount of a PSI for so many seconds and allow certain amount of bleed down and it.. If it does it, it passes if it doesn’t you get the red light and… and you need a new.. a new cap. So, you’re saying maybe a tighter standard down there on that test verses what the vehicle test is gonna be…
Aaron: Yeah, could be…
Matt: and all of a sudden they went, I mean, you never saw people getting gas caps for a long time and it seems like everybody and their brother is getting a gas cap.
Dave: These emissions are hit or miss sometimes. You can go fail the car.. go, rip it around the block and go drive it and the car passes, so, strange things happen in that black hole of emissions land.
Dave: I got a.. I got a text here, says what about a squealing belt when starting the car? and that’s the that’s the belt squeal that everybody relates to first thing in the morning starting up “wee..” You know it squeals for a little bit then it goes away I know a guy who’s… he gets service at the dealership he’s gone there for years and he said you know, I get some work done and my belt squeals now when I start the car and I took it back in there and they said don’t worry about it, just you know not a big deal. And a, that’s one was of those not a big deal things that, when the car was new was it not a big deal?
Matt: I struggle of that at times because it shouldn’t be doing that. Maybe they washed the engine off, I mean.
Dave: That happens.
Matt: We’d, it’s happened in my shop, you wash the engine off now all of sudden the belt squeals. But when that happens that was a problem anyway It was shame on us for not finding it. The water just made it hydroplane and it ’cause, and cause that symptom to show now.
Dave: When we come back we’ve got Michael, Clarissa and Roney.. we’ve got open lines it’s 602 277 5827 you can send your text to 411 923 You’re listening to Dave and Matt and today with us is Joel Bartko from Arizona Imports. You’re listening to bumper to bumper radio. bumper to bumper on Newstalk 92.3 KTAR
Dave: Well, welcome back to Bumper to bumper radio. I am Dave Riccio here along with Matt Allen, and we brought in Joel Bartko from Arizona Imports to help us, help you with your car. Here every Saturday from 11 at noon right here on News-talk, 92.3 KTAR. You can also find us at bumper to bumper radio.com that’ bumper to bumper radio.com. There a contact link you can find us there you can find great shops as well as Joel’s Arizona Imports shop. These are shops that are handpicked across the valley shops that Matt and I feel comfortable with. Anyhow, we got some text.
Matt: I’m teasing Dave over here.
Dave: Oh man, Matt’s got some for me today, I.. I probably do cause I’ve been picking on him a lot of him lately
Dave: We had an email.. er.. text, Joel.. from a guy in a Sentra hundred fifteen thousand miles. He’s due for spark plugs. Should he change? And the car runs great, accelerates great. If it’s working why should he do ’em?
Joel: Well, those spark plugs wear out, they’re gonna get all carboned up, and you do need to change ’em. I would probably change ’em around 90,000 miles. I would use NGK factory style spark plugs. It’s gonna help with your fuel economy, start-up, and if you wait much longer, they’re hard to get out cause they get all carboned up underneath.
Matt: Guess what happens though when that spark plug goes bad Joel? What do we get? The flashing check engine light,
Joel: the misfire and then catalytic converter damage eventually.
Matt: Right exactly and, then what, what else though.. that thing’s gotta fire that big wide gap its using up the ignition coil, putting maybe some extra stress on the on the coil boot. I think that has four coil and plug on that one.
Joel: You, all its just routine maintenance that needs to be done and.. if you maintain your car, you gonna get a lot longer life but then if you know in eventualy you’ll spend less money than if you didn’t maintain it.
Dave: Pay now some more pay more later. It’s pretty much the way it goes on some of those repairs. We also had a Honda Element guy had a question on a couple of upper radiator hoses and sound like a mount.
Matt: Yeah two or three different things, that car has sixty thousand miles. Wanna know if the prices seem to be appropriate.. and everything did.. I responded to the text, but yeah everything was in order. But I would say probably get a second, maybe it’s, is due for second opinion if you don’t have a relationship with that dealership that you were in. Its.. again, we always say the most expensive repair is the one you didn’t need. So, lets make sure we need it before we spend the money.
Dave: And then I’m gonna hit one more then we’ll get to the phones. on a Toyota Avalon.. his question was it, was a, it was a late model 2005-2007 something like that… transmission service 85,000 miles. is a.. is an Indy shop he referred to, capable of doing the service. I think it means independent auto repair shop, and do I need to use Toyota fluid? Absolutely you need to use Toyota’s fluid. So, there’s Toyota t4 which would be earlier than the 2000’s, and then the WS, which is the later model stuff. Whatever the car came with, that’s the fluid we want to use in that thing. and we do want to do a service on it… and this is one of those things where they don’t.. the factories not recommend a lot of transmission service on these things. and the biggest problems we see, at a transmission shop is.. is the valve bodies wearing out, and I think the valve bodies were algis from, from fluid that’s deteriorated with a lotta dissolved solids in it. That it just works like little sand paper. Its just kinda wears those valves out.
Joel: Isn’t it lifetime fluid?
Dave: Life time of what?
Joel: That’s what I always wanted to know.
Dave: So, I’m totally in disagreement with the lack of service intervals on that thing, you know. If you’re gonna service it every 30 or 50,000 miles, I think, you know, on the light side thats sufficient, you know. We tend to be more aggressive than that on a transmission thats already been rebuilt or re manufactured. But, don’t ignore that one at all.
Matt: And don’t go cheap on the fluid. Especially if we’re not doing it that often anyway. Spend a little bit more, make sure it’s right. But that doesn’t mean go to the dealer go to Toyota to get the factory fluid. Go to your repair shop or go to your Tri-City Transmission if you’re using a transmission specialty shop. And, just ask them, or tell them I’m wanna make sure you’re using the factory fluid, right?
Dave: And I can’t, absolutely, I don’t like sometimes the advice people get from people that have never taken apart a transmission. You know, had you been on the inside and you’ve seen what wears out. That’s what we see every day, we take apart all the time. So, we know what happens and that comes from experience. We’re gonna go with Clarissa in Phoenix on a 2004 Subaru Impreza. Go ahead Clarissa, you’re on bumper to bumper radio
Clarissa: Hi um.. okay, it’s an ’04 Subaru Impreza has 93,000 miles on there, and my problem is, every time I make a left turn when I’m going slow there is cockin in on my right side of my wheel, and then, now when I’m accelerating when I’m on the freeway, not going fast straight, I hear a rubbing noise. I took it to mechanics, both said it’s not the CV joint and they can’t find what, what the issue is.
Dave: So, before you started having this symptom, and we may wannna go over that symptom with you one more time. Did you have, had you had any work done prior on the car? Recently, I’m sure its had work prior, but within the the thirty days preceding when you first started noticing this? Had anything been done in the car?
Clarissa: The only thing I can think of it, my cousin changed my breaks out, and my rotors, and, one of the first mechanics that I, maybe over the breaks was, I don’t know am I gonna get this right? A breaks a little bit loose, so he greased the brakes. And a noise seem to go away for a day, and then after that it came back.
Dave: Okay, well Joel I’m looking hard down there at that break area make sure every thing has been put together right?Maybe a backing plate that’s
Joel: I’d be thinking the same thing, but I think you need to get someone with fresh set of eyes to look at that car, or a professional could. If there’s a noise in it just by changing something on the brakes change something, somebody needs to look at it, somebody should be able to fix it. Maybe you’re just not going to the right place at this time.
Dave: I have a Subaru at my shop, the guy was so mad. He went to a auto repair shop for a noise and they fix the whole bunch of stuff. AC compressor, they did a fan clutch they did all kinds of stuff. Fourteen hundred dollars later picks his car up he’s got exactly the same noise going on. So, he’s totally, I mean he’s fuming. If you have a noise in your car, and you really wanna get it fixed, you got to find a technician that’s gonna jump in the car and go for a nice long ride with you… Clarissa, I see you’re in Phoenix You know, one of my favorite shops is Virginia Auto Service in central Phoenix. Go there, see Matt, Tim or Robert. Get those guys in the car with you, go for a ride. You know, they’re gonna listen for the noise so they can hear what you’re hearing. Put it up in there, and they’ll take you out in the shop and show you, hey here’s this, this is where we’re hearing the noise, and here’s what it is. It might be something stupid like a piece a plastic rubbing up against the wheel. Or, you know, a brake caliper that’s lose. You never know.
Matt: Yeah, and we’ve got a car in our shop right now David. Was a one of these cases of the, the neighbor did the brake work for them, and they brought it back in cuz there is a light on. But, actually by the time we got to the car, they didn’t put the bolts in, the whole front left wheel area of the car is falling apart. That’s, that’s one of the, the risks and it’s a huge risk you take having the friend, or neighbor, or the you know, the guy the friend of a friend of Ferris Bueller’s work, work on the car! If he just puts the car in the air and run the tires backward the mileage comes off.
Dave: Yeah right, the Ferrari. I loved that car. So thanks so much for the call Clarissa. We’re gonna go with Michael in Phoenix on a 1996 GMC Jimmy with a 4.3 liter. Go ahead Michael you’re on bumper to bumper radio.
Michael: Hi, guys thanks for a taking my call. This is actually my son’s Jimmy.. and it’s got a 125 thousand miles on it. It all started with an air code for storing your number misfiring so he took it to a shop and they diagnosed it as fuel injectors. So he put fuel injectors in it and went back to the shop and still… still does that and the shop said well, we’ll work on it here and of course they started with the plugs which he already done, but new plugs, wires, cap, rotor, there’s a ignition thing inside the coil or whatever. But anyway he still has the same same problem, they ran all kinds of leak tests on it, every kind of test you can imagine. And it still does it, is getting a PO 300 code random misfiring now. Even put a new distributor in it.
Dave: Hmm.. there’s not much left. There’s not much less. I guess maybe I’d might be looking at a compression.
Joel: I would say a compression test, start with the basics.
Michael: Setting and also running, it’s all within specs. Everything’s within specs my son’s about the pole the head off, just have a head valve job done.
Joel: I wouldn’t do that at this point that’s, you need someone to properly diagnose that, and not just be throwing parts at it at this point. Someone needs to get in there who knows what they’re doing. I think that’s the injector with the single injector with the spider on it. I’ve seen them leak inside, I’ve seen the pressure regulators go bad. That’s all speculation. Someone’s not diagnosing that properly at this point.
Matt: Yes! Something’s getting missed, and, and you know that’s, that brings up that that first part of conversation brings us at that I can’t, just can stand doing, and we won’t do it actually. I diagnosed it and you go fix it. That, that doesn’t work, I mean, if I diagnosed it, which, we want to actually do testing before we come to a conclusion which is, then you have a diagnosis. But I wanna test, I want to fix, and I want to confirm. I don’t know that he fixed that right I don’t know that he didn’t put something together wrong, or his definition, or maybe he went to or went to the Acme auto parts, and got the 1.98$ cents fuel injector unit. That the thing was probably never good the day it left the factory rebuilt. So there’s a lot of variables area and that’s a tough one.
Dave: I would say, I mean this business is absolutely hard. So, I mean a lot of cars come in, and it’s what we call a pattern failure and they’re relatively easily figured out. Every now and then we get thrown for a loop.. Matt had a car in the shop where the trunk latch didn’t work. And, you know, he was like scratching his head so he calls at Joel’s and says I got this car and the trunk latch doesn’t work, and and, Joel says I know this is gonna sound weird just gotta trust me but you’re gonna have to fix that passenger door handle. Go replace that and that’s gonna fix the trunk latch. Which, by the way, had nothing wrong with it. So, luckily Joel spent three hours the, you know, we spent three hours trying figuring this out where Joel already been down that road. And Joel already won that T- shirt cause he got vehicle from the from the dealership where they could make the trunk latch work. So this is a hard business, and the next thing I go to is, that, you know, there’s doctors that finished top of the class and doctors that just barely eat through, but they’re still doctors. And the funny thing is if we put a little round name patch on our shirt, we’re all still technicians. But there’s good ones and there’s bad ones.
Joel: Also, a new and rebuilt doesn’t always mean good.
Matt: No, no, not at all.
Joel: Oh, yeah!
Matt: Rebuilt it, I mean, paint it blue and call it new. One of those, or, or, well yeah,
Dave: you have a problem. You put in a new part you think it’s gonna fix it and it doesn’t fix it, and you’re scratching your head.. you go, I know I diagnosed that right, that had to be it. And if you’re confident enough you go, you know what? The one I bought is defective, and so you go ahead and replace that one, and that was the problem. But sometimes we just assume because we put a new part on there that’s a good part.
Matt: You know what happens when you assume out there.
Dave: When we come back we’ve got Michael, Frank, Richard and Roney 602 277 5827 you’re listening to bumper to bumper radio.
Dave: Well welcome back to bumper to bumper radio. I am Dave Riccio here along with Matt Allen and today we’ve got Joel Bartko from Arizona Import Specialist in Tempe. They do all kinds of Asian imports as well as all kinds of European imports, as well just about anything. But you guys get a lot a great technicians over there. They do good work. There down the street from me, and so Joel sometimes is the technician’s technician for me when I’ve got a problem I can’t fix, like a trunk latch on an Infiniti that I can’t get working, I’m calling Joel. It’s good to have Joel here to help us help you with your car. We are gonna go with Ronnie in Chicago. He’s got an opinion on oil changes. Go ahead Ronnie, you’re on bumper to bumper radio.
Ronnie: Hey guys, before I ask that, I wanna ask Joel’s opinion on something else… What you think of an aftermarket catalytic converter with, with California emissions?
Dave: Mmm, no good!
Joel: No, and I know who this is now, this is a friend of mine. Actually my service rider’s father that lives in Chicago. Yeah, he runs an auto shop there and we do talk about a lot of things like this all the time.
Dave: Yeah, so an aftermarket catalytic converter.. we’re, we’re not, we’re not going there. Yeah, they just, they just don’t work. But what was the other question, on oil change, wanna make a quick comment?
Ronnie: Well, I was asking his opinion, and he knows my opinion. What’s your opinion on fifteen dollar oil change shops? The specials that get you in and out.
Dave: Joel’s like, he doesn’t know what to say.
Joel: We’re just all shakin’ our heads because we all know that, fifteen dollars just a loss leader to bring people in the door, to maybe sell them things they don’t need.. and to probably to do the job. None of us should had to lose money, where they had to do a good job, serve you, inspect the car. Do more than just change the oil. It’s not just an oil and filter change, using good quality stuff and a good technician working on that car.
Matt: Well, you know, I’m shopping oil right now there, there’s, Shell, there’s Valvoline, there’s CAM2 to there’s Unical, there’s, there’s all different manufactures of oil. And I’m looking at some of these different oils, and I’ll take one of the big brand names, I’m thinkin, oh my gosh that’s expected, that more than you can go. The price delivered to our shop is more than.. than you can go by that Walmart for example for. But that same oil, and I say how, how, was so in so doing a $15.88 oil change or $12.95, or something like that? and using this brand of oil, and they say, well, it’s just their loss leader. No, thank you. I I’m not signing up for that one, as the customer or the shop.
Dave: Well, here’s a problem I see. In a lot of shops folks are flat rate shop so mechanics are paid based on the job they do. And when a shop’s doing a loss leader like that, the technician doesn’t get paid, or he gets paid a very very small amount. So, I find technicians bitter. When I worked in an oil, in a in a tire shop, we’re ran coupons all-time, back you know, when I was young and needed the money… but, you know, technicians aahh.. another oil change. And, I just felt like they didn’t because they won’t get paid, for it, they didn’t really care about what they’re doing. It was like get it in get it out.
Matt: An oil change should be, I mean I’m just… will pick a car, your Nissan Sentra, your Toyota Avalon. If you’re gonna have is a good quality, Master Tech working on that car. Joel, what would and oil change cost you in that shop? Its gotta be a hundred bucks!
Joel: Yeah! And we lose money on an oil change, with the labor especially, I pay my tax more than I collect when I do an oil change. But their job is to look at the car and make sure it’s safe, to let you know if something is coming up. We want to tell you, hey that motor mount there is starting to collapse… You’re gonna need some motor mounts in six months, keep that in mind. That’s gonna be a thousand-dollar repair. We don’t want you to have to do that today, we wanna have you ready for it. Hey, your front brakes, they’re at 15 percent left, with three millimeters.. they’re good, they’re gonna go good to the next oil change. So, when’s your next oil service next, what, thousand miles? Expect to be spending some money on a brake job. That way you’re not shocked by it, And you’re not coming in on that tow truck that we discussed earlier. That’s how I feel about it.
Matt: Exactly, that, that’s our job, to, to provide you with the information about the car.
Dave: Well, thanks thanks so much for the call Ronnie. Next time Joel’s on the show you can give us a call then too.
Dave: I’m gonna go with Frank in Phoenix on a 2000 BMW 323. Go ahead Frank you’re on bumper to bumper radio.
Frank: Hey guys, appreciate you guys are taking my call..
Dave: You bet! I’m getting some metal to metal noises on the rear of my beemer. Basically, I believe I put it on the list the other day, and I believe I seen cracking on the rear differential mount to the subframe. Okay! I was wandering what can I do to fix that? I believe I gotta do some welding, but I’m not sure who, or where to go?
Joel: What kind of noise are you hearing?
Ronnie: Its like, every time I hit the gas really hard, or shift from neutral to first, I hear like when the car rocks back. I would hear like metal to metal. I thought it was my.. my, uh.. my bushes are shocked.
Joel: Well, that rear differential bushing on, thats an E46 model, is a real common failure. That, you you’d need a shop to do that job, because a differential comes out the car we press that bushing in your frame with a special tool. I would have somebody look at first to confirm that’s the noise, but that’s a real common failure and a job that, I’d say, in our shop, is done at least twice a week very common job. No there’s no welding or anything required just the special tools to do it and the skill does it.
Matt: Now Joel, there was a problem at some of the BMW’s, but I don’t know if it was the three series I think, it was the five series, where the sub, the rear subframe, was, was cracking and they were, replacing some of those in a recall. But that’s not what this is.
Joel: No, that was very few years ago, now its actually, you’d had the whole sub-frame had to come out. Either you had it welded by somebody, or you replace the sub-frame, depending on it, if it was warranty they replaced it, If the customer had to pay at one point, we would have them welded up, but
Matt: have it TIG welded. Yeah, yes so, that’s.. that bushing repair is not something you’re gonna get down in the driveway over a 12 pack. Well, 12 pack and pizza maybe.
Dave: But if you’re looking for a good BMW shop, both Matt and Joel’s shops do a considerable amount of BMW repair. Its, its, specialty brand is not something you would take everywhere to get worked on. You’re just working with the shop that does BMW work on a regular basis. So, if you want to find them, bumper to bumper radio.com you gonna find Joel there as well, as Matt, as well as myself at Tri-City Transmission. Looks like we got time for one more phone call. We’re gonna go with Richard on a ’56 Chevrolet Bel Air. Go ahead Richard you’re on bumper to bumper radio.
Richard: Yeah, how you doin’… I was callin’.. It’s actually my daughter’s car. She had the front and rear seal leaking on the transmission. It’s the two-speed, cast iron Powerglide. I was wondering if you can recommend a shop I can take it to pull the transmission. Where I could take it to have them, redo the seals maybe the gaskets too, cuz I don’t think it’s ever been gone for. There’s very few shops anymore
Dave: they’re gonna work on antique transmission stuff like that. Every time we take one in, You know, one like that I got a call Leon and wake him up at a retirement and say Leon!! Bring that thing down here. You know, so less and less to even work on them and I don’t even know if I would have a good referral for you.. for somebody that would.. that would be able to do that. If you send me an email bumper to bumper radio.com, I’ll try and put you in contact with a couple of options, a couple shops that you wanna do that work, but it’s becoming less and less guys that’d want to work on that stuff. I mean just don’t call at the local parts house and, order up seals and gaskets for it, you get some crazy Calderon California, sents you the parts in an old pizza box. Right..
Matt: and is that less and less because they pulled the transmission, and.. and the shops are more reluctant to do bench work now, because you can’t guarantee the, install or is it.. is that a combination of both or?
Dave: Well, you know it is, I mean, you can, you can, when you work on a transmission on a bench and then someone installs it you can easily mis-install a transmission and have the front seal leak again, even though that’s what you pulled it out for the first place.. So that’s.. you know, that’s one thing at a transmission shop. We really stay away from that type of work. We like to do the whole job, so we can guarantee the whole thing is a good thing. But also, just put out the age of it. I mean that’s an old…
Matt: Well, you say that, I have a friend of mine that’s the chef in the restaurant that he, that he runs, they stopped doing take out. I said why? Why’d you stop doing take out? He said we’re getting complaints about our food… When they prepare the food and serve it to you in the restaurant they can control the quality of the food. I mean, we’re not talking McDonald’s here, we’re talking about hiring restaurant. So, they can control the food. But when they make that and put it in a box for you and then let you go home and install it to your kitchen-table and eat it, you know, the french fries have gotten soggy by now and the salads wilthy. If we can’t control that whole repair, it’s it’s not something a lot people want to get involved with any more. So, you’re compairing yourself to chef over at Virginia? That’s right, that’s right hey we’ve got, a we’re providing a product that we need to make sure it gets delivered the way we want, that experience to happen. You do that transmission and Harry Homer puts it in wrong.
Dave: Yeah he’s not gonna be happy if it leaks, but at the same time I did a good job on it.
Matt: It gives the impression that you’ve done something wrong when you have it.
Dave: So, it’s a, it’s a break up of a responsibility. Thanks for joining us. If you’re looking for a great shop to start a relationship with.. like Joel’s at Arizona Imports Specialists, you can find them hand-picked by Matt and myself at bumper to bumper radio.com When you’re there be sure to like us on Facebook. We’re lacking in the popularity department. We could use all the help we can get. Uh.. Joel tell us again how to find your shop..
Joel: Arizona Import Specialists.com or 480 966 5913.
Dave: Thanks so much. We’ll see you next week when we talk about new technology on cars.