Announcer: This is Bumper To Bumper Radio, the Car Show. Drive in anxious and cruise out confident. With the best automotive information for your vehicle, Bumper To Bumper, helping you and your car feel better. And now your hosts Matt Allen and Dave Riccio.
Dave: Good morning everyone and Welcome to Bumper To Bumper Radio. I’m Dave Riccio here along with Matt Allen and we are your KTAR car guys heard here every Saturday from 11 to noon. At Bumper To Bumper Radio, we’re helping you, the motoring public, have a better overall car experience. If you’ve got car questions, we’ve got answers so we encourage you to give us a call at 602-277-5827 602-277-KTAR You can also get a hol-hold of the show by texting us at 411923 again, 411923 Today on the Bumper To Bumper Roadmap, we’ve got an Email of the Week (Both laugh)
Matt: What’s so funny Dave?
Dave: You. I’m glad you could join us today. Open phones and different types of auto repairs, can I influence the type of auto repairs I get on my car? Sometimes I go in for a repair on my car and they fix it that day, that afternoon, it’s all done. Other times I take it in and they got the car for like 2 and 3 and 4 days and they’re trying to figure out what the heck is the difference between all these auto repairs that I’m getting in an auto shop. Why sometimes is it no big deal, it’s maybe expensive, but it’s fixed pretty quick and sometimes it’s there for 4 days and nothing happens it feels like? I had a car like that in my shop.
Matt: (Laughs) With nothing happening, right? Right? Well I mean I, I think that, um, there’s all these different, like you say, there’s different types of repairs and they take different amounts of time to do, different consideration, different thoughts and, and..
Dave: Different skill levels of a technician.
Matt: Skill set. Yeah, so, you might get a stack of certain kind of cars or certain kind of problems lined up and you’ve got to have a technician to do them. But then sometimes, you know, you go in for normal maintenance preventive services and stuff? That’s fairly easy work, it’s very predictable I should say, not necessarily easy. And it’s in and out in a day. But then, the other repairs are when you have a problem, maybe this intermittent thing going on and it, and it takes some time and, and you can only go in there and test for so long maybe before you get a little blender brain? You know, you start looking at diagrams and all these different things? That takes longer, but we can influence those types of, the diff- We’ve kinda broken it down, what Dave, 3 different kinds of categories, if you will.
Dave: Yeah, so you might go into the shop, let’s just take the two extremes. There’s preventative maintenance stuff, that’s gonna be things like fluids. And you know, spark plugs are things that are prescribed at a certain mileage. Timing belts are things that are prescribed for your car at a certain mileage.
Matt: I, I-
Dave: There’s nothing to figure out.
Matt: Yeah, the stuff in the book. Pretty brain-, well, not brainless actually, So you like that? But just normal, you know it’s coming, you expect it because you’ve read the Owner’s Manual and, and you understand that certain things are supposed to happen during mileage intervals or time intervals and, and like you said-
Dave: You can look at it like an oil change. Everyone knows they need to get an oil change. Everyone knows that, well,
Matt: Tire rotation.
Dave: Transmission needs to be, you know, changed, transmission fluid, radiator fluid, spark plugs get changed. Or we hope everybody knows that, that’s why we’re talking about it. But there’s things that are just regular prescribed, you know? You’re, you’re 50 years old, you’re gonna go for a colonoscopy.
Matt: A little Ooop! in the hoo-ha (Both laugh)
Dave: But it’s not something you worry about at, at 30 years old, it’s not a, not really on the radar as of yet.
Matt: So then we have the extreme, from the preventive maintenance, then we’ll go all the way to the extreme of breakdown or catastrophic failure. And those are the types of things like, maybe a belt or a hose or a radiator, uh, blew up or, or just something happened that rendered the car broken down. An alternator, a belt, uh, you know, maybe just running so badly. What are the kinda things that really break down? You could have a bearing failure I guess or a drive shaft or-
Dave: Starter goes bad, alternator, yeah but you said that.
Matt: Yeah, I mean those things you can’t really predict, necessarily.
Dave: I don’t know, we’re pretty good at it. (Both laugh) No, I’m teasin’.
Matt: You’re a big deal, right?
Dave: Yeah we are. (Laughs)
Matt: So those are the two extremes which, preven-preventative maintenance and the breakdown and then there’s the stuff in the middle, the symptoms-
Dave: Well, let’s, let’s talk about breakdown because what is your expectation when you go to the shop? Well when you bring your car to the shop or it shows up on a tow truck, well we look at it and we, we see some water or coolant that’s comin’ outta the water pump, well we’re gonna fill it up with fluid and we’re gonna pressure test it to see where all the leaks are in the cooling system. It’s pretty obvious, you know? You pump it up, a lot of times it’s obvious and you see, like, water squirtin’ outta the side of the water pump. “Hey, we know we have a bad water pump.” There’s no real in depth diagnostic, there’s no charts, there’s no this or that, you can just see if it just broken.
Matt: It’s like the emergency room, I guess, there’s a difference. I mean, you walk in the emergency room with a butcher knife sticking outta your, you know, your chest, it’s pretty obvious. I mean, they’re, they know there’s gonna be some damage in there and that’s gonna be some delicate work. But that might be a little bit different than goin’ in and goin’, “I got this thing over here? It’s not quite, I can’t describe it well, but it hurts.” That’s different than, than a catastrophic failure or breakdown.
Dave: So we’ve talked about the, the two extremes: preventive maintenance – fluids, stuff that you regularly do. It’s in the book, it’s prescribed, it’s not surprising and it’s not stuff that’s urgent. Now we got mechanical breakdown where your car ain’t gonna go nowhere. (Both laugh)
Matt: Ain’t gonna go nowhere.
Dave: ‘Till you get it fixed.
Matt: Dang, dang, Davey.
Dave: And in the middle, I’m gonna call these, driveability problems. And driveability problems, and I’m gonna, I’m gonna make it a big driveability problem issue. So some people just think, “Well, driveability’s just engine related issues. I’m gonna call driveability problems are things you gotta drive and figure out, you can’t just diagnose it in the bay. Someone’s gotta drive it and figure it out and they’re not always easy. So I call summer just, co-diagnoseses, sometimes we gotta diagnose cars and we don’t have any codes, it’s gonna take some seat of the pants feel. It’s gonna take a ton of experience, but I gotta go figure it out and it could be something like, you know, running rough or sputters every now and then or the check engine light comes on every now and then but it’s, it’s, it takes a lot of uh, brain.
Matt: Experience, thought process.
Matt: Intuition maybe?
Dave: Intuition, uh, intellectual property, I’ll call it that, you know, because you can, you can take, you know, 5 technicians and you know, 1 in the 5 has that skill, you know? And we know, in our shops, which guys are “Oh, that’s a hard driveability issue, that goes over to his, his, to his hook you know?
Dave: “And this one over here, you know, that’s kind of a lighter, a lighter thing and it’s just preventative maintenance, so we can really use a different, a different type of guy to look at that.” So, but the expectation is different, so your car came off the tow truck, the guy put a pressure test run, he pumped up your cooling system, and he saw a leak squirting out of the side of the car. Chances are, you’re gonna get a water pump, a timing belt, and your car’s gonna be ready that next afternoon. Not a big deal and then you say, “Hey, I got this one weird problem.” It’s symptom related when it’s driveability and it, you gotta give the shop some more time with it, especially if it’s intermittent and especially if you can only make it happen every now and then, like, “Hey, this happens one time every 5 days.” That’s a question we like to ask, what is the frequency of occurrence? Because that helps us know because, un, un, until, until we feel it, it’s gonna be hard for us to tell you what’s wrong with your car. And customers get frustrated, “Well, that’s what you do, you should just know that.” No, no, it’s not just what we do. We can’t read minds and if you went to the doctor’s office and just sit there with a smug look on your face, all he’s gonna know is you got a bad attitude. But he’s got-
Matt: Wow, Dave! (Both laugh) My goodness.
Dave: He’s not gonna know that you know, you really, you really, uh, having uh, some sort of flare up somewhere on your body, you know? Unless it’s real obvious and you can see it. So, you know, that’s where the shop has to experience the problem and, to really know what’s goin’ on, and, and sometimes it’s like, well, you know, we can’t, we can’t fix it if we, it doesn’t happen for us.
Matt: Well, I’ve talked to some shop owners and people will describe their problem and they say, “Well ok, well it’s gonna be-” and maybe it’s just the way we say it, but they’ll take it literal. “Well, it’ll be about, probably $150 to look at it.” “You mean you’re just gonna charge me $150 too look at it?” Or $100, make up the number, it doesn’t matter what it is. Sometimes I, I mean I’ve said to a customer before, “I’m not pulling up a lounge chair and just sittin’ down and stand- and looking at the car and charging you $150 to look at your car. We have to go through a process of testing and analyzing, taking that information, going through books, looking at wiring diagrams, and, and, uh, it can get complicated and take some time.”
Dave: Well, the car that we have in my shop right now came from the tire shop down the street. And they referred it over to us and they said, “It’s got a transmission problem.” Well, we drove it and my technician looked at the codes and there was a code in there for a cylinder #3 misfire. There was broken mounts in the car and so we just called the tire shop and said, “We’re just gonna refer it back to you because we think it has an engine problem, not a transmission problem. “Well, they put a couple of mounts in it, cleared the code and the code didn’t come back and they said, “It still has a transmission problem.” So it’s back and forth and back and forth between the transmission shop and the, and the, uh, tire shop and so we drove it again the second time. Well, there’s no codes and we could tell it was definitely misfiring, but it, it’s not showing up on the data, it’s not showing up on the scanner. But our experience says, “Well, hey, we gotta start pullin’ spark plugs outta this thing, see if we can see some carbon tracking on it, see if we got a coil that’s maybe breaking down, we don’t know what’s going on.” But that’s where the experience and the taking stuff apart and looking at stuff. It starts to come into play and there may not be any silver bullet, at one point we may just look at it and it’s 120,000 miles and the spark plugs shoulda been replaced 20,000 miles earlier. We may need to catch it up on, on some of that preventative maintenance that got skipped first.
Matt: Well, I like to call that cumulative wear. There’s not one particular thing that’s wrong with the car. You can’t say it’s the spark plugs, it’s the coils. It’s a little bit of this, a little bit of that and that single repair still wouldn’t take care of the problem. It’s the totality of all those things and I think our point when we started this Dave, and we’ll probably have to go on it some more in the next segment, you can influence that. If you do your p.m. work, your preventive maintenance, you’re gonna avoid probably having breakdowns and you’re gonna maybe avoid having some of these other symptom based problems where you actually have to pay someone to figure the problem out where the breakdown is much easier, but we can, we can get to that some more.
Dave: When we come back, we got wide open lines at 602-277-5827, you can also text us at 411923 You’re listening to Matt and Dave on Bumper To Bumper Radio.
(Announcer: Bumper To Bumper on NewsTalk 92.3 KTAR / Music: Maybellene – Chuck Berry)
Dave: Well welcome back to Bumper To Bumper Radio, I am Dave Riccio here along with Matt Allen and we are helping you, the motoring public, have a better overall car experience every Saturday from 11 to noon and I’m just looking and we got a few texts here that came on during this last segment. And one here that I kinda keyed in on, “I have a 2013 Ford Raptor. By installing an aftermarket bumper and skid plate, will that void my warranty?” And I say no, it only voids it as oppo- what’s related to it. So, you know what, there’s gonna be no warranty on the bumper mounting brackets because we, we address that, you know? Or if you put aftermarket shocks on it, well your sh-, you know, it’s gonna affect suspension related items, but that’s not gonna affect something up in the engine department necessarily.
Matt: Well these warranty companies, and even some of the dealers like to hang their hat on, “Oh, you lifted the truck, it’s going to uh, void your warranty.”
Dave: Oh, you know, I wasn’t thinkin’ about that. The factory warranty, no. Aftermarket warranty, yes. I’ve seen those guys get out a lot of warranty stuff.
Matt: Well, not on a, not on a bumper or something like that, but they’re pretty sketchy, they’ll, they’ll always look for something. But you know I had a, a Chevy Duramax truck and I had a chip on and it was lifted and you know, it was the big diesel.
Dave: He was compensatin’ for something.
Matt: (Laughs) Yeah. I never had one before, I wanted one. (Dave laughs) But, uh, so it was running bad and it had a bad wiring harness and it was a known problem on this truck. They just, the Duramax truck, they had, the injector wire harnesses would go bad. And I had it at the local Chevy dealer under warranty and they said, “Ugh, you put a chip in and this truck is lifted, you voided the warranty.” “What are you talkin’ about? It’s got nothing to do with anything. I mean, yeah, I go get a pedicure and now I have a toothache so that’s the fault of, of what? It has nothing to do with anything.
Dave: Unless you suck your toes. (Laughs)
Matt: Well, sometimes I chew my toenails. (Laughs) I could only wish to be that limber. (Both laugh) But, uh, yeah so it doesn’t, it doesn’t really have anything to do with it. Now if you lift the truck and you have a bad drive shaft you could argue that the drive on angle was changed and that warped the U joints or something but typically not.
Dave: Right, so only really on the factory warranty what it effects. But I’ve seen you know, on these aftermarket warranties, a guy’s in my pa-, his car’s in my parking lot, he’s got a bad transmission and he went from a 16 inch wheel to an 18 inch wheel. The overall size of the tire is the same because there’s you know-
Matt: The rolling. Yeah.
Dave: You, you, you can change the the sidewall height to g-, to give you the same tire size and they said, “No we’re not gonna cover because you changed the tire size.” So and I’ve had that happen more than once and they send out these inspectors from the warranty companies and the first thing they do is open up the door jamb, check the size of the tire, and go back because their, their whole thing is that, “Why don’t we have to warranty this car?”
Matt: Yeah that they’re kinda sleazy I mean they’re uh-
Dave: Some of, yeah, some of them are kinda sleazy.
Matt: Well and that g-, you know, we didn’t mean to go this way but we’re goin’ there now Dave, with, just with that question but that’s where the preventative maintenance comes in because what’s the other thing that these warranty guys doing when they stand out an inspector? It has nothing to do, we’re talking about maybe a wheel hub bearing or a, axle shaft, or something like that but what do they do when they come out? They’re checkin’ the motor oil, they’re checkin’ the transmission fluid, they’re checking all the fluids and they’re checking things to see if there’s a way that they can say, “Hey, that’s dirty and you haven’t taken care of that, so we’re noting this so that we don’t have to warranty the next thing because you’ve neglected the car now.”
Dave: Well I’ve seen them turn down because of lack of maintenance on a vehicle I’ve seen them turn down a repair and say, “You know, this vehicle is just not properly maintained, so we’re not.” So that’s that, you’re gonna get me on a big old rant rave on this aftermarket warranties ‘cuz you know, there is a, there is a few good ones but I would say they’re the minority uh, the mi- majority of them tend to just wanna you know, they’re in the business, “Hey, if we can sell these warranties we collect all this money up front but whatever we don’t have to fix you know, that’s money in our pocket.” So it’s in their best interest not to take care of you. Now Ford Motor Company sells you a car. They have a little different agenda as far as takin’ care of you, takin’ care of their brand. I mean, there’s a brand that they, it has a brand name. The warranty company?
Matt: They could care less.
Dave: You know, Auto Repair USA? You know? Who the heck are they? You know? But, but Ford has a name to protect so they get, they wanna take care of their customers. You’re gettin antsy over there.
Matt: No, I’m just bouncin’ around a little bit, you know just doin’ my thang.
Dave: We got some more, we got some more phone calls but we’re gonna go ahead and uh, get to some of these phone calls. We’ve got Juan in Avondale on a ’01 Chevrolet Tahoe. Go ahead Juan, you’re on Bumper To Bumper Radio.
Juan: Thank you for taking my call. I’m just having um, um, an issue with my instrument panel lights? They’re not coming on at all, so at night I can’t see anything in the instrument panel lights and I was wondering, I already checked all the fuses, I was wondering what, what else I can check.
Matt: Are there any other lights that went off Juan? Does the stereo light, you know, like the clock? Can you still dim that bright up and down, uh with the dimmer switch?
Juan: Yeah, when I go, I mean when I go with the dimmer switch all the way up, when I click it all the way up? Yeah I can, the instrument panel light comes on and the, the, you can see the radio clock and the radio you know, the stations and all? You can see that but once I click it down, it all, it all, it all goes off. Everything goes off.
Matt: Hmmm, even the radio too, right?
Juan: Even the radio too, even the light on the radio, can’t make out the numbers or anything.
Matt: Hmmm, that’s weird Dave, I’m not sure we might have to do a little bit of research on that but it, it. um, it sound-
Matt: Oop, Juan, hold on one second, I cut you off a little bit early, what were you saying?
Juan: I said I haven’t done anything to it, I haven’t added a radio or nothin’ to it at all.
Matt: Ok, well that’s good to know, I mean that’s one piece information. I guess I might be looking at the headlight switch itself because that’s, that’s-
Dave: The dimmer switch.
Matt: The dimmer switch is built into that. Um, that dimmer switch should also be able to control the radio, when you turn it up or turn it bright, it’s gonna turn on the dome lights and should be at full volume if you will, or full brightness. Maybe even looking at a dimmer switch. I know there is a separate fuse, it’s usually a 7.5 amp fuse.
Dave: Really? 7.5?
Matt: It is. 7.5 amp fuse for the, for the dash lights and but GM, and that, and that vintage of Tahoe 2001? They had a lot of, of issues with the instrument cluster, so that could be it too. Really. this is a case where someone n-, you need to get the road map out.
Dave: The wiring diagram.
Matt: The roadmap is the wiring diagram and what are we missing? At what intersection is there supposed to be power and is it there? So I, ah, short of, if you wanna guess one? Headlight switch other than that?
Dave: I call that a WAG, Wild A Guess. You know, if you wanna go Wi- with a WAG. I would say dimmer switch.
Dave: That would be my guess. (Laughs)
Matt: I guess so too.
Dave: Thanks for the call Juan. We had another text here, uh, the gentleman has a, uh, 1999 Toyota Camry and he says there’s two uh, drain plugs, one for the differential and then one for the transmission. He’s asking, “Is there also two separate fills?” Absolutely there’s two separate fills. On the Toyotas, they’ll use gear oil in the differential part of the transmission. Not on all models, just on some of them. And, uh, so it’s, it’s just like a differential on a car, so you drain it and different fill and then the transmission fluid or the hydraulic fluid is a different section of the transmission. So some transmissions don’t do that but To- Toyota is well known for doing that.
Matt: And before you dig in to doing that trans axle or the, the differential portion of the service there? That’s a difficult to do because those bottles don’t fit right, it is a messy disaster, so before you tackle it make sure you’ve got the right little pump and all that stuff and that may be sumthin’ that’s better for the shop to do.
Dave: When we come back. we’re takin’ more phone calls at 602-277-5827 You are listening to Matt and Dave on Bumper To Bumper Radio.
(Announcer: NewsTalk 92.3 KTAR)
Dave: Well welcome back to Bumper To Bumper Radio, I’m Dave Riccio he’s Matt Allen. We are your KTAR car guys heard here every Saturday from 11 to noon and we’re trying to help you have a better understanding of auto repair so that it is not a point of stress in your life, it’s not something, no drama, “I gotta go deal with the auto shop and I hate the auto shop and I always feel like they’re sellin’ me something I don’t need.” We’re gonna tell you what you do need so that when you hear about it you’re not like, “Oh my goodness.” It’s not a point of stress, what the expectation should be, because I find people are unhappy because they have a conflict in expectations.
Matt: That’s a lot what it is, I mean, really it’s just aligning the expectations in ad-, in advance really.
Dave: Hey we do have a text here and I know you already answered the text there with the keyboard Matt, but it was a, a gentleman had a Honda Element, 60,000 miles and he said, uh you said something about serpentine belt and 100,000 miles.
Matt: Timing belt.
Dave: We talked about a timing belt, but he specifically in his text said serpentine belt. Those are two totally different things, uh, and I’m just bringing that up because sometimes you hear us talking about stuff and it may seem like a little nuance but a serpentine belt is something you can see just by opening the hood, a timing belt is something you can see by takin’ quite a bit of the front of the engine apart. So the timing belt is a thing where we do it based on mi- mileage.
Matt: It’s got a pre-prescribed mileage or time interval yes.
Dave: And a serpentine belt, we can check it out, we’ve got a little tool to measure how much tread is left on the timing, or on serpentine belt.
Dave: See, I even confused myself right there.
Matt: Easy to do sometimes, huh Dave? (Dave laughs) And, uh, on, on the serpentine belts too, (Laughs) Lately, uh, the, the material of the belt has changed so it used to be we’d be looking for cracks in the belt and we’ve had this a couple times at my shop, we tell someone they need a belt and maybe their husband or their neighbor looks at the car and they, then we get the phone call, “What are you talkin’ about? There’s no cracks or anything.” Well the belts don’t crack necessarily now, they just wear out, they’re like a tire, they just wear, the material goes away and, and that’s the tool that Dave was mentioning, where they actually measure the depth of the grooves on the belt. You didn’t, weren’t doing that five years ago, it’s changing.
Dave: And for those of you who just tuned into the show, Matt and I uh, own auto shops, I own a transmission shop in Tempe, Arizona and Matt owns Virginia Auto Service, mine is Tri-City Transmission and he’s in Central Phoenix, but we are among a list of, you know, 25 other shops that whether this be body shops or general repair shops, transmission shops. They can all be found at bumpertobumperradio.com and these are a list of shops that we just know are great shops, you’re not gonna have any problems, they’re not, they’re not chains, big chain names, but these are, these are shops where the owner is on site and I wanted to highlight one of the body shops, uh, I-17 Collision because Kevin is such a good guy and they do such nice work and it’s so easy refer people up there.
Matt: Well yeah, I mean, the story for Kevin and I goes back before I opened my shop, I’d never been, I didn’t know where Virginia was, I used to live in the state of Virginia, I didn’t know there was a street named Virginia. Little did I know it’s just south of Thomas on 7th Street and, uh, but I was a tech a Camelback Porsche and uh, which is no longer there, that’s the old, that’s the BMW used car store now. So I was a technician there, after a short stint working with the Porsche Racing Team and, uh, I was unemployed. They closed down, it was consolidated, Roger Penske bought it out, shut it down, moved it to Scottsdale, low man on the totem pole, I had no job and Fall Op bought the shop. Well Kevin from I-17 ran, worked with the body shop that we, that the Porsche dealer sent the work to and so, he left there and went out on his own. That’s the only guy that I’ve really ever referred work to in almost nearly 20 years of, at Virginia Auto Service and uh, I wanna give him a special thanks and a little shout out because he did some work on my car. We did a lot of work, my wife as a nice little B&W station wagon, it’s a 2006, 80,000 miles. We started talkin’ about some of these cumulative repairs, it had a lot of little things on the car, but nothing was wrong. So we went through, we’re keeping the car a long time, we’ve got to and uh, you know, tires and struts and shocks, but boy, that car really made a transformation from really having nothing necessarily wrong with it? Several thousand miles, or dollars later, with all this work that we did, the car’s a dream now so I took it over to Kevin at I-17, “Let’s paint the hood, take car of these door dings, take care of this, here’s the car Kevin.” You know, they had it for a week and a half, no problem. I tell you what, the car, my wife is happy, it’s a brand new car and I didn’t have to spend 60 grand to get one. Couple grand on some paint work, few thousand dollars in the shop on shocks and struts and some wiring repairs?
Dave: It’s like a new car.
Matt: Just like a new car so, I-17 Collision, if you have a body- one day you’ll need a body shop, so just-
Dave: It’s just a matter of when, you know.
Matt: It’s just a matter of when, so write down in your glovebox, put it in your smartphone: I-17 Collision 602-249-1706 There you go.
Dave: Well, and if you find any of these shops at bumpertobumperradio.com These are not shops that just called us and we just put them on the list, I mean that’s a 20 year relationship that Matt has knows him, trusts him, you know, I go out to lunch with Kevin, he’s one of my favorite people and uh, so, pretty much everybody on that list at bumpertobumperradio.com is a great shop.
Matt: Kevin’s a rockstar too.
Dave: Yeah, literally. (Laughs)
Matt: He plays in a, in a, a rock and roll band and his wife Shari Rowe just signed a country music contract, she’s a singer and he travels around and plays in that band and it’s really cool. He’s areally good guy, so, anyway.
Dave: Well up first this segment, we’re gonna go with Lee in Apache Junction on in 1992 Ford Taurus wagon. Go ahead Lee, Bumper To Bumper Radio, what can we help you with?
Lee: Yeah, y- uh, last night I, I lost uh, power steering, I lost the fluid, have no power steering. I have a new serpentine belt, a new rack and pinion, a new high pressure line, a new pump. Should I drive it 10 miles to my mechanic?
Matt: It’s got no fluid in it at all?
Lee: That’s correct and I’ve got a lot, I had lots of smoke when I get to where I was goin’ I had a lot of smoke under the hood, which tells me that there’s a leak down onto something hot. The question is should I drive it without power steering on a serpentine belt?
Matt: No, I wouldn’t drive it because A) um, if, if there’s something that the shop did and it lost the fluid, well, maybe they should be on the hook for the tow. We don’t know that, so if the shop is the one that did all this work, I would consult with them, have them help you make that decision, but to me, that’s no. If you’ve got towing road service or something, you should try and use that. Once the car gets back to the shop? Then, if somebody had to actually pay for this tow bill? Then we’ll decide: is there somebody that’s responsible, is it you, is it a different repair, or are they on the hook for it? But what you don’t wanna do is have them do a repair and then say, “Well I just wanted to drive it down, it lost all this fluid.” Then you just ruined, you know, you burned up a pump that maybe wasn’t a problem and you created it.
Matt: And worst case, you said you got some smoke? That power didn’t, probably not likely to happen, you don’t want power steering fluid to go in the exhaust, now you got a Car-B-Q,
Dave: (Laughs) Car-B-Q.
Matt: Yeah, it’s- so, not good. So, for $100 tow bill, just, just t- get it towed.
Dave: Well and you know, and we’re talking about towing and people you know, “Should I drive it, shouldn’t I drive it, should I pay for the towing, shouldn’t I pay for the towing? When you call and you set up your insurance policy for the next year, for an extra 10, maybe 15 dollars, you can have towing for the year and you don’t have to go to the big motor club, but you- it’s something you can have with your regular insurance company. I’ve had the same insurance company, USAA, for I don’t know, since I could drive.
Matt: Take that ABC card and throw it in the trash, (Dave laughs) get your road service at Geico or USAA, or, or get it on your insurance policy and uh-
Dave: And again yeah-
Matt: It’s 2 bucks a month.
Dave: It’s 2 bucks a month and then you don’t have to worry about that and I see people flat towin’ cars, they use a tow strap and they’re, they’re towin’ it and I’m thinkin, “Gosh, we’re saving on a $100 tow but we’re looking at some big money if it goes wrong. We’re gonna go with Pete in Scottsdale on a 2014 Porsche, I can hardly say it, Cayman?
Matt: Porsche Cayman.
Dave: Cayman. (Both laugh)
Matt: Go ahead Pete. Pete, are you there?
Pete: Yes, hi, hi guys, good morning.
Matt: Good morning.
Pete: Thanks for taking my call, uh, my question is mostly like a second opinion for me, uh, not a repair, but if I, if I could get a second opinion, I will greatly appreciate it. I have a, a brand new Porsche 2014 that literally came off the showroom, but I’m having, I’m having a situation where when I back the car out of the, uh, my garage and cut the wheels to get outta my driveway, the wheel feels like it’s gonna kinda like fall off, like it’s bumping like I’m hitting a curb or something like that and according to the dealer, that is perfectly normal and it’s, it does that like, you know, in all Porsches basically across the board and I, I, I find it hard to believe that that’s the case on a car like that or there’s nothing that it could be done about it because that’s the way that the car was made-
Pete: Uh, made.
Pete: Uh, what, what, what is your thought on that?
Matt: I need to ask you one more time, so when you t-, are you turning the wheel to a full locked position, like all the way? Or, uh, tell me one more time.
Pete: Yes, without locking it all the way, like basically as, as I don’t have it, I never do that ’cause I, I understand the question, uh, just go like as far as I could go without locking it all the way and it still does that as, you know, I’m turning, stepping on the gas to, to come out of the driveway, it keeps on, like, pumping, you know, like it’s wobbling kind of thing, you know what I mean?
Matt: Yeah, I mean, I’m having a hard time really fully understanding the, the sensation that you’re feeling. I guess whether it’s a 2014 Porsche or in my 2010 Toyota pickup, I, I have a weird noise and they say it’s normal so I just said, to me, “Show me another one that’s doing it.”
Matt: Let’s, show me mine-
Dave: So we should be able to jump in any Porsche right now and we can do exactly the same thing and we’ll have the same feeling, right?
Matt: Yeah, yeah, so I think they, you wouldn’t characterize that as a problem but a characteristic of the car. So if you could get, if you could have someone demonst- in a non-confrontational way, demonstrate to me how, you know, show me another car, just show me how it works. But at least you’ve got it documented early on in the car’s life, next time you take it in for a service, maybe ask them about it again, talk to the adviser, and let him tell you the same story, but at least it’s documented, so if something comes up over the next course of the life of the car, you may be able to get some help or at least it was memorialized from, from day one but at if it’s a brand new car, it’s probably ok.
Dave: You know what I hate about auto repair? I hate the broad statements. If it’s a broad statement, I’m pretty much not gonna count it as true. That’s a way too broad a statement. I was drivin’ a customer home the other day and we’re driving in his Acura and he’s got 220,000 miles on it. I’m takin’ him back, droppin’ him off at work and he says, “I was talkin’ to my brother who works for Ford, he’s an engineer over there.” and he said something about, he gave him some advice about transmission service. And he used a big broad statement, like “Don’t service transmissions.” And, uh, and, and I said, “Well, that’s a broad statement and I hate broad statements and the reason is your Honda transmission looks absolutely nothing like the inside of a Ford transmission, Th- they’re not even on the same spectrum.” And you throw a broad statement across to all cars, “Oh, you know, all Hondas do that.” No, no they don’t all do that. So I- when I’m gettin’ advice about a car, I, I. I don’t broad statements and you’re gonna talk to people that worked on the car when they were a kid or you know, maybe they started out their career working on cars. But in 10 years, things drastically change so much, the way we address cars this year is completely different the way we did it 10 years ago. So I’m gonna take a lot of that broad statement stuff and just say it’s not accurate.
Matt: You can’t paint it all with one brush, especially coming from and maybe the sale- talk to the salesmen that, that sold the car and see if they have it and just, just, I think the most important thing at this stage in the game is memorialize it. Make sure everybody knows that, that you’re concerned about it and, and that it’s there for the future. But I think you’re ok and congratulations on a nice car too.
Dave: Yeah right? I’m, I’m, I’m feelin’ a little car envy. When we come back, looks like we’ve got Pete and, if I can read that right, I can’t see it from here.
Matt: It’s a Camry, Dave.
Dave: A gentlemen in Gilbert (Laughs) and uh, we got a couple of texts. You’re listening to Bumper To Bumper Radio.
(Announcer: You’re listening to Bumper To Bumper on NewsTalk 92.3 KTAR)
Dave: Well welcome back to Bumper To Bumper Radio I am Dave Riccio, he is Matt Allen and this is Bumper To Bumper Radio. (Laughs) I heard every-
Matt: You sound so excited today Dave, I mean, do I need to come over there and slap you around a little bit? Wake you up?
Dave: I had a week off and when I have a week off, I come back and. and I’m not really quite sure how to-
Matt: (Rustles ice in his cup) I’m gonna throw this cup of ice water in your face and uh-
Dave: That’ll, that’ll work. Well actually, we got done talking to Mike Russell this morning he’s hurt because his car is broken down he bought it from Whiny, so I think there’s a little bit of tension between the two friends because he sold him the car (Matt laughs) Oh, Peter puts his arms up like big tension.
Matt: Big tension. So the other Mike is the whiner now, not Whiney. (Dave laughs) ‘Cuz Mike and Whiney have switched roles huh?
Dave: Well, I like, I like to fuel the fire a little bit, “So your friend sent you, sold you a bad car.” (Both laugh) Never sell cars to friends and family because inevitably they do break, it will happen, and it’s always gonna be one of those things when you’re at the backyard barbecue you know on, on Memorial Day, you’re like, “Yeah, so I had the uh, Chrysler in the shop the other day and you know it’s mak-” You know, it’s just not good.
Matt: It’s almost as bad as workin’ on your neighbor’s car, (Dave laughs) it neeever goes right. So, I mean, I sure hope Michael’s Land Cruiser gets fixed ok? (Both laugh) Speaking of that.
Dave: Mike Henry’s car’s in the shop at Virginia Auto Service uh, so anyway, we’ll see how that comes out. We’ve got a text here, a 2005 Toyota Camry. I’m just gonna read through it It says “When I start my car in the morning, there is a low sound squeal.”
Matt: Gotta be a belt, right?
Dave: First, first sentence.
Matt: Gotta be a belt.
Dave: Yeah, it’s gotta be a belt. “It will go away after my engine has warmed up.” It still feels the, feels the belt thing. “And when I will depress my clutch pedal, it would become a little bit more quiet. But once-” The screen re- refreshes as I’m reading it, uh, “I depress the pedal, it’s louder. Any ideas on what it may be?” Well, you’ve got a pilot bearing in your clutch and you’ve got a throw out bearing, it’s really called a release bearing, but you got two bearings in a clutch. The pilot bearing is only working when your clutch pedal is in. When the clutch pedal is out, the pilot bearing is spinning exactly the same speed as the input shaft. Soon as you put the clutch in, the pilot bearing comes to life. So it’s gonna be either one of those two bearings: the pilot bearing or the throw out bearing. We may have two different squeals, we may have a belt squeal plus we may have a throw out bearing or release bearing squeal goin’ on.
Matt: Well and the way to influence that, that pedal Dave, I mean you, we do a lot a clutches as well as you do. But y- you just step on the pedal a little bit, you don’t have to put the pedal down, just a light pressure.
Matt: Not even enough to be able to shift it into gear but maybe just push down an inch, and “errerr’ you know, really and you can almost sometimes feel that back to the pedal if you’ve got a sensitive foot.
Dave: I have a very sensitive foot. (Both laugh)
Matt: Yeah? Oh boy, this is going downhill, downhill fast.
Dave: Let me see what other texts we got.
Matt: We got a good text, a guy wanted to know, he’s got a Chevy truck, a ’99 Chevy 3500. “The best way to flush the cooling system.” Well that car’s got Dex-Cool and I’m a big believer of putting the right coolant back in the car. It used to be we had green t- coolant, Toyota had the same thing as green, it was just red, Chevy came out with Dex-Cool, that’s reddish pink, and those were the three and you used to think, well if you had red coolant it was this interval and green coolant it was this interval, it doesn’t matter, you can’t rely on the color of the coolant to help you determine what the interval is. Porsche, Audi, Volkswagen have pink. BMW and Honda have blue. So, the point there is, I would always stick with what the original equipment coolant is. You can buy the chameleon coolant, I don’t like it
Dave: Not a fan.
Matt: It just- not a big fan of it. Use that. You wanna get the lower rate-
Dave: You can tell by tasting it. (Laughs)
Matt: Shut up Dave. You wanna pull the radiator hose off, get the radiator empty, maybe pull the heater hose off and run the hose through the engine block and get it all cleaned out. Run it back to the heater core until you have clean water. Try and blow it out and then I want you to use distilled water to refill that cooling system. At Virginia Auto Service we have a purified water tank, the water in Phoenix is horrible for your car.
Dave: You don’t need those salts floatin’ around in that thing.
Matt: Yeah, you don’t need that in the cooling system, so we always use a purified, you don’t want R.O. water, you need distilled water or uh, D.I. water. And then you wanna get probably a 50/50 mixture, you don’t need anything more than 50/50, you certainly in some cases, you really don’t even need 50/50. and use the, use the coolant, but then be careful too, some of the coolants are already pre-mixed 50/50.
Dave: Yeah, don’t mix that.
Matt: Don’t mix it.
Dave: Well, you need to be aware on these late model cars, if you’re doing some stuff in your driveway, little DIY projects, a lot of these late model cars, Volkwagens and such. What’s happened is the radiators are now lower than the engine, so it’s very hard to get air pockets out of the system. So we’re actually vacuum filling these cooling systems so it’s, it, it, now it’s not quite such a driveway job anymore, sumthin’ you wanna mess with. So you can think you’re doing a good thing, do a cooling system service, leave a air pocket in there, overheat the thing, warp the head gasket, you know, and uh, so what is it worth? Stick with the right fluid and make sure it’s something you wanna do. I think on a Chevrolet, I’m not thinkin’ that’s too big of a job.
Matt: Yeah, ’99 Chevy pickup, typically not a big deal but uh, you know, yeah like you said, these late model cars the hood lines are down and you’ve got to be careful to get those burped and bled out. So, you know, Google it. You can always find a lot of stuff on Google whether it’s accurate or not, we don’t know, but a lot of people are putting tips out there and-
Dave: Googlenostics. We’re gonna go with Pete with a 1999 Corvette. Go ahead Pete, you’re on Bumper To Bumper Radio.
Pete: Good morning. Say, back in 2005 I got a um, um, steering column lock recall notice on my uh, Corvette I took it down to the dealership uh, that same month and they did whatever they do to, to fix it. But, earlier this week uh, the steering column walked up on it. Fortunately while it was in my garage. So, I called the uh, GM dealership uh, down here at Arrowhead uh, spoke to the service manager, asked him uh, what they could do for me regarding this problem ‘cuz I can’t even drive the car and he started talking to me about uh, well the uh, warranty is out on it and, and so on so forth. Well, back in 2005 there was, the, the warranty had already expired on the car so I’m wondering to myself, “Well, what’s the difference?” So, I’m just wondering now, at this point, with this car with only 32,000 miles on it. What would be the obligation of the GM dealership to repair this problem?
Matt: Well. you know I don’t know, you’re right, the car was out of warranty when it had the repair done in 2005 but it was a recall, so that doesn’t really have anything to do with the warranty-
Dave: That’s a safety recall and that’s something that, in some cases, maybe GM can make up their mind, “Hey, we’re gonna voluntary recall this ‘cuz we see this bein’ a problem.” Or sometimes they’re forced recalls.
Matt: Yeah, a, a federal government mandated recall. So, so then you have, so that’s what happened there and now you have the repair. So they’ve done the repair and that repair c- probably came with a 12 month 12,000 mile warranty. So, there may be no obligation from them at all, you might get some better luck possibly callin’, there’s probably a toll free number or a customer service number at General Motors, to call them and, and maybe get some satisfaction from them. But the problem is Pete, we still don’t know what’s wrong with the car, we’ve got to find out what’s wrong, it may have nothing related, maybe a similar symptom or you may be attributing it to the repair that they did, but it very well could be completely totally unrelated. So, I think, you probably just need to get it over there which can be a challenge if you can’t get it out of the garage ‘cuz you can’t turn the wheel, tow truck, you’re gonna need a towing company that is good uh, and then they’re gonna have to use a tool called a GoJak probably, it’s a little purple roller skates that basically you put undeneath the tires of the car. You don’t wanna let some tow truck meathead monkey that’s used to pickin’ up wrecks on the side of the road draggin’ that car up on the bed, you know? Rrr, rrr, rrr, the wheels are turned and draggin’ the, draggin’ the tires, you, it’s gotta go up with some uh, some GoJaks so go-
Dave: Tow truck meathead junk- what the heck is that all about? (Both laugh)
Matt: Hey, I, I had tow trucks for many years and, and there’s some, uh, some meat heads out there (Laughs)
Dave: You know, there’s a magazine called Tow Times, you ever read Tow Times?
Dave: I love that magazine.
Matt: I used to get it. Yee-haw Cooter. (Laughs)
Dave: Well we love to keep you in the know when it comes to auto repair, a lot of the old things have changed, it changes every- you gotta stay in the know, up to date with what’s going on. If you’re lookin’ for a great shop to start a relationship with like Matt’s or Dave’s or- you can find these shops at bumpertobumperradio.com These are great shops that you can go to, have a long relationship with, not have to worry that you’re bein taken advantage of. We’ll see you next week.