Announcer: This is Bumper to Bumper Radio, the Car Show. Drive in anxious and cruise out confident. With the best automotive information for your vehicle. Bumper To Bumper, helping you and your car feel better. And now your hosts, Matt Allen and Dave Riccio.
Dave: Good morning everybody and welcome to Bumper To Bumper Radio on a wet, rainy Saturday morning. I am Dave Riccio, here along with Matt Allen. This is Bumper To Bumper Radio where we are helping you, the motoring public have a better overall car repair experience. If you’ve got a car questions, we’ve got car answers so we encourage you to give us a call at 602-277-5827 602-277-KTAR or you can fa-, email, text, whatever.
Matt: Why not faxting? We’re faxting, right Dave?
Dave: (Laughs) You can text questions at 411923, again 411923 and if you’ve got questions, ,give us a call, we’ll take care of ’em. Wet (Both laugh)
Matt: I don’t know what’s goin’ on here this morning Dave, you got your arm in the air like you’re trying to air out your armpit or hold up that microphone or what- (Laughs)
Dave: Ugh, havin’, havin’ a rough morning man, rough morning. Not enough coffee, I don’t think.
Matt: Well when the sun is not shining, my, you know I’m bald, so my solar panels here on top of my head, I need that, that sun to soak in, but it’s a lil, a little bit off today. And I’m a little disappointed today, you know, we’ve got a NASCAR race going on this weekend, hopefully the rain doesn’t keep up and, uh, you know, keep, keep some clear skies. But I guess we need one last blast of cold and wet before the, before we can be spoiled with sun forever.
Dave: Well I got the guys workin’ at the shop today. We’re just so busy that they’re workin’ Saturday, the doors are locked and the phone’s not ringin’ but they’re gettin’ some work done. And I was walkin’ across the parking lot, and the transmission shop gets a little bit of oil in the parking lot and it just barely rained in Tempe and I literally fell on my butt. (Laughs)
Matt: Well, and, and that’s the same same thing with the car, when you get a little bit of rain, that’s worse than, than having a lot of rain and what we need, I mean, it’s been, I think we made 67 days was the last I heard? So maybe we made it finally to 70 days without rain, and depending on where you are in the Valley, if you got just a little bit of rain, that’s the most dangerous kind of rain on the road ‘cuz that’s just gonna lift up a little bit of that oil and the gas and the petroleum, and all the stuff that is absorbed into the street. It’s just gonna bring it to the surface and that is fall on your butt slippery, right Dave? (Laughs)
Dave: Exactly what I did.
Matt: Where, where we really need the rain to come down and lift that stuff up, get that oil out of the asphalt, and then rinse it off to the side. And now that street is nice and, and has better traction and is much safer to drive on. So that, that’s just, I guess one of our little tips of the day that everybody I think knows it, but just forgets it.
Dave: The immediate thing that comes to mind is wiper blades and tires. I got my wife’s oil changed at the car wash, last week? And uh, and they called me, ‘cuz I was too busy to change her oil, couldn’t do it at my shop, so they called me.
Matt: Sinner, sinner, sinner.
Dave: (Laughs) I know, shoe salesman’s kid goes without shoes, or shoemaker’s kid.
Dave: And uh, and they call me, they said, “Oh yeah, you’re, you need a fuel service and you need a transmission service and..” They’re goin’ down the line and I said-
Matt: Not from car wash I don’t. (Both laugh.)
Dave: Yeah, I know. I said, “Does the car need wiper blades?” And then they go look and they go, “Oh yeah, they’re horrible.” And I knew they were terrible, I just wanted to see if they would catch the wiper blades. Literally, it was like metal so if my wife would’ve turned on the wiper blades today, they woulda gone, “Eeeeeee” you know, right across the windshield. But you know, if you can’t see, you can’t drive.
Dave: Gotta have wiper blades.
Matt: Yeah, you’ve gotta have wiper blades, now’s a good ch- time to go check those. And, and when you’re replacing the wiper blades, that’s something easy, I, sometimes it’s hard to do, I mean I’ve been out there in the parking lot fighting them, but for the most part, get a good wiper blade assembly. Try not to go by the 2, 3 dollar inserts, you know? And there’s a difference you can go to the auto parts store and you can find one brand wiper blade that’s $2.99 and the other one is $14.00. They’re not the same, there is a difference. They’re startin’ to have silicone blades and, and uh, you know, just to try and make them last longer. So go turn one right, on right now and it’s probably stuck to the windshield. And then the next thing, Dave, tires, that’s easy to check. I mean we should be checking that all the time anyway.
Dave: Always good tires, but you don’t know until it’s time, you know, you hit the brakes and the car just doesn’t stop, it just keeps going. (Laughs)
Matt: Yeah, no, no good, especially on a slippery street. And I think some of the, the other things too to think about, you see people driving and riding in the right lane and we used to s- hear problems, “Oh, when it rains, my car won’t start.” And that used to be a, a, a more common thing, but not on a modern car. However, driving in that right lane andyou’re blastin’ water, whether you’re havin’ fun splash- (Both laugh) splashin’ people, which shouldn’t be doin’ or just driving, that water has got an immense amount of force behind it after you’ve hit with a tire and that splashing up into the wheel well? That could go into wiring harnesses and into weather pack connectors and just co- I mean, you never know, maybe there’s a big, deep pothole in that puddle too and you start tearin’ up suspensions, so be cautious with the water.
Dave: Idon’t ever see cars on the side of the road. When I was a young kid, it was a normal thing for car, cars to stall out. I just think they’re sealed better than they used to be, but water’s one of those things that gets in a lot of little places and it’s not gonna cause an issue today, but 2, 3 years down the road and there’s a little corrosion that starts in there.
Dave: You got a little bit of electricity, a little bit of elctrolysis and bad connections.
Matt: And rust, and, and there’s some other things you can do, if you park your car underneath where there’s a tree or a bush or maybe there’s some kind of fine materials or pine needles are falling in? We see it all the time at my shop Dave, we open the hood to do a service on a car and underneath the, around the w- windshield wipers, at the base of the hood, the cowling area, it is just packed with leaves. So when it rains that wa- that’s like a sponge, it’s just holding that moisture in there. That can promote rust. But, we’re, for the most part, it’s not really a problem in Arizona, but throughout the, the country in certain areas it may be. But you want to get that out of there. Same with the sunroof drains. We see cars that come in, the the sunroof drains you probably have, if you have a sunroof in the car, there may be 4 drains, there’s probably 2, at minimum, in the front corners. And those get filled up with dirt and debris and they get plugged up. That thing fills with water from the rain or even goin’ to the car wash and now you’ve got a water intrusion or a leak inside the car.
Dave: One thing we always remind is ABS brakes. ABS brakes. Today is a good day to go try ’em out in the parking lot and just see if they work. (Both laugh) Uh, ABS brakes, you just wanna- ABS stands for Anti-lock Brake System but the guy from Bond-Rite says it’s the Ability to Brake and Steer You can’t steer if your tires are locked up, but if the ABS is working, you could still do some steering. But, with ABS, you just wanna plant your foot firmly on the pedal, you don’t need to pulsate or anything, you’ll just mess things up and you’re gonna hit ’em twice as hard. (Laughs)
Matt: Y-Yeah, no pu, no pumpin’ the brakes with ABS, that’s for sure.
Dave: Well, I had a couple cars in the shop this week where, I think as a consumer, I think it would be helpf- helpful for us to educate you guys on communicating with the shop and givin’ the shop all the information, all the things you think might be going on with the car, or any repairs you just had a couple days earlier. Everything you can bring to ’em is gonna help keep your cost of the repair down. It’s gonna shorten up your time at the shop, it’s gonna simplify it. Matt was talkin’ about a vehicle he had in his shop and it was havin’ some sorta weird electrical issue anytime they went to the car wash.
Matt: Well yeah, you talk about water, I mean this was a case where she, she had a problem: every time she went to the car wash, her, her turn signals would start acting funny. And I mean they were telling jokes, (Both laugh) they were comin’ on when they weren’t supposed to, you set the alarm, they didn’t work. Middle of the night, the, the, the hazard lights or turn signals are coming on. And, “No, haven’t had any work done. Nothin, nothing done on the car, never been in an accident.” We, we do a lot of quizzing and sometimes people feel like we’re really givin’ them the third degree. And, uh, so we-
Dave: Which we are.
Matt: (Laughs) Well, ‘cuz we need to know, we’re not prying but we need, we need to know this information. And after some time, we, we’re figuring it out and we’re like, “Has this car ever- have you had the windshield replaced recently? When did this start?” “Oh yeah, it did.” So, in this case, we had a windshield that did not get put in right and that water’s running down and getting into, into some electrical components nowhere near the hazards or the lights or the turn signal so it’s just completely opposite, passenger side of the car. But everything is related, as inconsequental as you think it may be, it may not be. We need to know it, it’s gonna help us.
Dave: We always ask this question, “Have you had any repairs in the last 30 days?” And they just go, “Yeah, oil change.” I mean that’s wh- the way it’s said. “But no, like seriously, think about that question. New brakes, new tires, new windshield wiper blades, a new air filter, anything counts here. Did you get a new car stereo?” We had an email this week about a car stereo that caused some other problems in the vehicle. Was there anything that happened? That’s all good information and don’t think it’s too mi- minute not to, not to mention.
Matt: Yeah, all kinds of, I mean, we see Volkswagens, we used to see a ton of ’em with problems when people put the after market stereo in and then the check engine light’s on, the con-, the connector, I mean, you know, I”ve heard the technician ruining a scan tool. We take our several hundred dollar, or our thousand dollar scan tool to go plug into your car and somebody wired something wrong and they’re had a, a high voltage comin’ out of a pin in there that shouldn’t have been and you just ruin your scanner.
Dave: Your scanner, your scanner only cost a thousand bucks? You guys are like Fisher Price scan tool over there or what?
Matt: (Laughs) Yeah right. (Dave laughs) No, uh, no, I, we’ve got quite the collection in my shop, as you know.
Dave: We do. We literally have a, a a Volkswagen Eurovan in our shop and the guy, you know, the car’s not shifting past 2nd gear and we check it out and there’s a huge dent in the bottom of the transmission pan and it’s got a hole in it, it’s low on fluid. So we fix all that and it still didn’t shift past 2nd. Well, the little temperature light’s flashing on and off, and so we call the guy and we say, “Hey, we need to diagnose this because we think it’s affecting the transmission.” He said, “Oh yeah, I know, I just had that worked on in the last shop.” (Whispers) Oh, wow. (Laughs) That woulda saved me like an hour.
Matt: Well, yeah and a day and a half ago, when we asked you about this. And, and having work done also means, “My husband, my friend, my whatever tried something or did something.” Just because it didn’t go to a repair shop me- doesn’t mean work wasn’t done. I mean, we’ve, we’ve checked, uh, diagnosed a check engine light, “Have you had any work done?” “No.” “Well, we found this thing disconnected.” “Oh, my so and so put an air filter in this weekend.” Well, that’s-
Dave: There it is. Right.
Matt: That’s still part of the story.
Dave: Can save you money. So when we come back, we’ll be talkin’ about Goodguys Car Show coming up next week. And we’ve got open phones at 602-277-5827, you’re listenin’ to Bumper To Bumper Radio. Well, welcome back to Bumper To Bumper Radio. I am Dave Riccio, here along with Matt Allen. Today we are enjoying the wet weather, other than me layin’ on my butt in the parking lot of my business. (Laughs)
Matt: It’s a little slippery out there Dave?
Dave: Oh man, it was just kinda one of those moments. You know, I kinda looked around, made sure none of my employees saw. (Laughs)
Matt: Is that on the surveillance tapes? I’m gonna call somebody down there, I wanna, we, we’ll get that posted on the Bumper To Bumper, uh…
Matt: Website. Dave fallin’ on his, oh his tail side in the parking lot ‘cuz of the, ‘cuz of the slick parking lot. (Laughs)
Dave: For sure. This is my favorite time of year because we’ve got the Goodguys Car Show comin’ up this next weekend March 7th through 9th at WestWorld in Scottsdale. And I believe we got Betsy Bennett on the line who joins us every year to tell us about the car show. Hey Betsy, are you with us?
Betsy: I am, I am here.
Matt: Well, well I guess you’re, you’re probably very happy that it’s raining this weekend in Phoenix and we’re, we’re hoping, uh, for bright, sunny, clear skies next weekend for the, for the event, right?
Betsy: Yeah, we are too. I saw the weather down there and I thought, “Well.” I know, I hate it that you’re getting the rain but I, it’s easier on us if it happen this weekend versus next weekend for sure.
Matt: Yeah, let the NASCAR guys and the rodeo guys have the rain this week. (Laughs)
Betsy: I know, it’s, yeah it’s too bad, you guys have, other than, you know a few bouts of rain, you have pretty awesome weather which is why this event is so popular with so many people.
Dave: Well, for those don’t know what the heck is the West, or the uh, Goodguys Car Show that’s gonna be happening this next weekend?
Betsy: Well, the event next weekend is um, the 5th edition of what we call our Spring Nationals and it’s actually the kickoff to our 2014 event season. So, uh, we’ll be opening up the season next weekend at at Westworld and we’ll have around 2,500 hot rods, customs, classics, trucks, muscle cars on display, um, during that event weekend. So it’s a great weekend of a lot of cars, a lot of, it’s kind of a history lesson on wheels for people, you can see all these great old cars. And then we actually have, um, All-American Sunday, which is on Sunday the 9th for the later model cars. So we, we have a broader spectrum this year at most of our events again, like we had last year. And that’s turned out to be a really, a really fun feature that we added to these events.
Matt: Every once in a while, all the shows that I’ve been to out there, there’s always some kind of special event happening and some really cool thing that you’re doing. Are there any other special features this year? What’s, what’s, what’s the, the one thing to look out for this year?
Betsy: You know, the one thing that’s still really wildly popular a all of our events is the Autocross. And I think you guys have been out there to see that. Have you taken part in that?
Matt: Yeah. Oh yeah. (All laugh)
Dave: They wouldn’t let me on the track with my Honda Element.
Betsy: Awwww, they should, right? Um, but the Autocross is a great feaure, it’s great for the participants because if you register y- your car in the show, then you’re eligible to run the Autocross, it’s all included. So, it’s a great added fun thing for them. And people who don’t know what the Autocross is, it’s actually a closed performance timed race course, so you’re racing a clock and, for the spectators, um, it’s a great visual, you know, it’s loud and, you know, there’s a lot of, you know, tight turns on the cross sections and so it’s, it’s a lot of fun to watch too.
Matt: Well, and I think one thing that people might think of a car show, they think it’s just a bunch of, bunch of gear heads or guys out there at the car show, but this is really just a, a, a family event. I mean, there’s stuff for kids to do, face painting, there’s booths, there’s, there’s a, uh, not a yard sale, but a, a swap meet type thing.
Matt: And so, what, what are some of the other details and where can people find out the details of the event? I imagine there’s a website and place to buy tickets and such?
Betsy: Right, yeah, there is. And actually, you know, we try and make sure that throughout the course of the weekend, we have kind of a festival atmosphere so you’r right, we have the kids area where there’s face painting and games for the kids. We have a model car show, we have a Make And Take, which is a section where Revell donates model car kits and the kids get to actually get a model car kit free of charge and create the kit into a vehicle and take it home as a souvenir. So we try and, you know, involve the kids in, in this too and, and give everybody something fun to be, um, to experience. And if people want to get the actual event schedule or if they need further information, our website is www.good-guys.com, so you have to have that dash between the word good and the word guys. And then when you get to the site, you wanna go to 2014 Events and it’ll pull up the listing and you’ll find the page for the Spring Nationals and there’s a lot of great information on there. There’s hotels if people still need a hotel room if they’re coming in from out of town. So there’s a lot, um, a lot of great information on that site.
Matt: Great.Well, we’re looking forward to being out there next weekend too. I know Dave and I will be making some stops and, and, and checking out the, checking out the event, so maybe we’ll see you out there.
Betsy: Ok. Bring the sunshine.
Dave: (Laughs) Oh yeah. Well thanks for being with us. We also put a link to it on the homepage at bumpertobumperradio.com you can click on it there if you didn’t get all that information. So, we are gonna go with Bill in Chandler on a 2001 Toyota Tundra. Go ahead Bill, you’re on Bumper To Bumper Radio.
Bill: Mmm, I called to thank ya, I called last week and I didn’t get on the air, but I believe I spoke to Dave, and I mention that I’d gone stem to stern on my old, my old, uh, Tundra with everything, you know? And per your recommendation, like a, like a year ago, started listening to you guys, I had the idler gears and everything done on the, uh, when I replaced the timing belt and all of that. And I was so grateful to have that knowledge. You sent me to ADS and it was, you gave me two guys, I went down to the ADS guys on Chandler Boulevard, I’ll tell you what, they are aces those guys. (Both laughs) No, I, I’m not kidding, I, I can’t thank you enough. I mean, the entire experience after they did the inspection, which is what I wanted and what’s wrong with my vehicle, the guy took me out into the garage, thing was on the lift, showed me everything. It turns out it was, it was rather costly, but umm I don’t care, y-you know, I just want it right. So I had to replace the rack and pinion that was leaking, you know, uh, he could tell from the boot and he showed me everything and. But I got it all squared away and I feel like thanks to you guys, you know, I could take that thing to Boston and back and (Both laugh) be as good as any car on the road and I just wanted to thank you guys.
Matt: Well, Bill, thanks, thanks for calling, we definitely appreciate these follow-ups and, and it’s nice to know that when we’re here helping people and doin’ what we can do. I mean, that’s, that’s what we’re really here for, Dave and I to talk to you every week and help you be confident about your repairs on your car and understand what’s happening or understand the right questions to ask. But not only that, to have you in a comfort level when you go to a shop like, like ADS. I mean, if Greg is listening, kudos to you Greg and all the staff there. But, that’s one of the shops if you’re in the South Tempe area, Chandler, you’re right off of I-10 and, and, uh-
Dave: Chandler Boulevard.
Matt: Chandler Boulevard. And it’s a great shop and, and, I call Greg once in a while, he calls me, we share tools, we talk to a technician. I mean, this is a network of shops that are really out to do good things and, and, uh, if we can help each other too, that’s, that’s great. It’s, it really reaffirms why we’re here.
Dave: Well, I remember talking to Bill last week just after the show, some of the sho- call we can’t get to during the show, so we take calls after the show and, uh, Bill said, “Hey, I just wanna know everything that’s wrong with the car because I do wanna drive it to Boston next week.” You know, that’s the kinda confidence you wanna have when yo get in your car. You could be a little lighter on maintenance and things that you repair. It’s what is the use of the car, you know? Is it A to B around town type of thing or is it sumthin’ we’re gonna go interstate travel?
Matt: Well and like Bill said, “I want to know everything about my car.” So, as a consumer, you shouldn’t be afraid to get that list. It’s just, you know, I make the joke, I don’t wanna step on the scale every morning and look but you’ve gotta do it to keep yourself in check.
Dave: I was gonna say something about you this morning, did you get on the scale? (Both laugh)
Matt: Hey! I did have a donut, but, uh, but, but, we wanna, but, you need to know everything and when you know everything about the car, you can make better decisions on fixing it.
Dave: We’ve got Bill and Ruth comin’ up. 602-277-5827 You’re listening to Bumper To Bumper Radio.
(Music: Hot Rod Race – Arkie Shibley / Announcer: Bumper To Bumper on NewsTalk 92.3 KTAR)
Matt: Welcome back to Bumper To Bumper Radio. I’m Matt Allen, this guy over here helpin’ me out is Dave Riccio. And, I don’t know Dave, it’s just not flowin’ today, this gloomy, cloudy, dark sky. I, I, particularly myself, I enjoy the sunshine.
Dave: I could never live in Seattle, there’d be no way. I would be eternally depressed.
Matt: (Laughs) I mean, it, it’s nice every now and then but, uh, I guess if we didn’t get some bad weather then everybody would be here.
Dave: I notice when people move here, they never leave, you know? And I don’t wanna leave, I’ve always lived here.
Dave: Why go anywhere else? This is it.
Matt: Or Mexico on the beach somewhere. That’s, that’s about it for me. So again, Dave and I are he-here, Bumper To Bumper Radio every Saturday, helping you with your car, anything you want to talk about, got a car question or car problem and you need some help or advice, give us a call 602-277-5827, it’s 602-277-KTAR
Dave: And, we’ve got Beth, Ruthie, Brian, and we are gonna go with Steve in Casa Grande on a 2000 Lincoln LS. Hey Steve, welcome to Bumper To Bumper Radio.
Steve: Thank you for having me gentlemen. Um, I just did the brakes on the Lincoln and that solved a bunch of problems, but uh, when I was backing out, um, to test the brake, I heard this loud thud whenever I pressed, uh, pressed and depressed the brakes. Um, it sounds like it’s coming from the front end, I’m not sure if it’s a uh, a transmission problem or maybe the front brakes are startin’ to go, but it’s, it’s a distinctive thud, uh, when you press the brakes and then when you depress the brakes.
Matt: Ok, was, was that noise there before you did the brakes?
Steve: Uh, not that I can remember, umm…
Matt: Not that you remember? ‘Cuz you made, you made one comment, you said, “I fixed the brakes and that took care a lot of problems.”
Steve: Yeah (Laughs)
Matt: So what else was happening with the brakes? Now what does, “I did the brakes” mean?
Steve: Ok, I’m sorry, uh, I replaced the brake pads and the rotors on the rear, uh, on the rear brakes.
Steve: And uh, they were extremely worn, um,
Steve: And it, it was my girlfriend’s car and when I took a look at it, there was, um, the whole thing, the whole back end was rumbling because of the, uh, it was metal on metal and the, and the rotors were worn down.
Matt: Sure, ok.
Steve: Um, but, but I don’t remember the thud, but, uh, that could be just because the rumbling, uh, in the, in the rear end.
Matt: Sure, well what I, what I, I guess what I’m thinking is, you might have, uh, if it wasn’t there before, you’re gonna just need to go back and double check all the work that you did. Make sure that the bolts that are holding the caliper up to the spindle are, are held down tight and then there’s more bolts that are gonna actually hold the hydraulic portion to the bracket, uh, for the brake caliper bracket, you’re gonna wanna make sure those are tight. Uh, make sure that the brake pad hardware is on because when you step on the brake just a little bit, your, those brake pads are gonna touch and grip and if there’s nothing holding them in place, they’re gonna shift. Even just that eighth of an inch of movement could get you a very loud metallic noise. Make sure that that is all done properly and then if, if everything is still intact, you could be looking at maybe a control arm bushing or something like that, but- you know, I just redid a whole brake job on a guy’s car this week that had, you know, that had a friend work on it for a couple hundred bucks and a 12 pack and, and, uh, it cost them dearly ‘cuz they didn’t tighten some bolts right and some stuff fell apart. So y-you really need to be cautious when, when you’re doing that stuff whether it’s on your own car-
Dave: I do great work for a 12 pack and a pizza. (Both laugh)
Dave: But, you know, I think he said, you know, he couldn’t hear anything else beforehand ‘cuz the back brakes were makin’ so much noise. Now that that’s gone, now we’re hyper-, you know we’re thinkin’ about everything they may be goin’ on. So that, that noise may have been there all along, it’s, sometimes when we fix cars, you know, there’s this huge, massive head wound goin’ on, we take care of that and then, oh yeah, now there’s a scrape on the elbow and now we’re noticing that because we’re paying attention to it.
Dave: But it may have been there all along, so that’s one thing to consider too.
Matt: And sometimes it takes two people, you might have somebody ride around in the back of the car or, or we go out in the parking lot of the shop and, and maybe drive 5 feet and someone to literally jogging next to the car, hanging out the window trying to to find these noises and, and at least pinpoint the area. There can be such odd things like, talkin’ about rain, the roof, where the water’s dripping, never where the ro- is where the roof leak is. Same thing on the car, where you hear the noise, oftentimes is not where that noise really originates. They can be difficult to chase down.
Dave: I would say brake jobs are still one of those kinda DIY jobs that happens. You, people are still doin’ brake jobs, you know, they are gettin’, you know, some of these late model, like, European cars can get a little bit dangerous with some high brake pressures, that type of thing.
Matt: Oh yeah.
Dave: So, uh, just make sure, if you are doing some work like that in your driveway, A) support the vehicle, jack stands, don’t trust, you know, floor jack the whole thing up where you’re workin’ on the brakes.
Dave: Bad idea. And then also get a manual, that way you make sure there’s nothing safety related that you’re not aware of. We are gonna go with Ruthie in Gilbert on a 2008 Honda Santa F-, Hyundai Santa Fe. Go ahead Ruthie, you’re on Bumper To Bumper Radio.
Ruthie: Hi guys, well, here’s what I have, on my car, all of a sudden I was hearing a kind of a “Wah, wah, wah, wah” kind of noise, kinda sound like, uh, as I would accelerate, as I got to 65, you know, it would get louder inside the car. And I took it back to Discount Tire because I’d bought my tires there and they rotated my tires for me. The tires are like, maybe 6 months old, so they’re all new. He said everything looked good and he said let’s rotate ’em, he said it could be an alignment problem, you know. So he did that and it really didn’t make any difference, it was just a really loud kinda “Wah, wah, wah” kinda noise.
Matt: Did your, did your “wah, wah, wah” seem to move when they moved the tires? Did the steering wheels feel, does the steering wheel feel any different or anything?
Ruthie: No, it, the steering wheel, no, everything, no vibration in the steering wheel, no pulls one way or the other. The, the car drove excellent, it just had that out loud noise and getting, like, 65, 60-65, it was much worse.
Dave: Can you feel that noise? Do you feel it, like in the floorboard or in the gas pedal or anything like that?
Ruthie: No, I can’t, now, true story is I took it into the dealer and I said, I to- told him what, what was going on and they, they called me and told me that, um, well, on, on their little thing here it says that the tires are cupping. And now, these tires aren’t hardly 6 months old and I, I drive like 6 miles to work, uh, they, they look great, I mean, Discount said they look fine and it’s the same kind of tires I’ve always had on my car and the sound happened, started like within a day or two, I mean, I, was when I noticed it. They did an alignment on my car and they told me because my car was a 2008 that there was some kind of little package kit or something. That the alignment wouldn’t take care of it, they had to order this, some kind of package kit that sometimes you have to order on cars that are older or have a lot more mileage. I have about 70,000 miles on my car. Now does that sound?
Matt: Ok, right. I, I, I think I kinda, I know what’s going on and Ruthie, you might wanna follow us up if we don’t g- fully answer your question for you. Go to bumpertobumperradio.com and send me an e-mail, this is Matt. And we’ll help walk you through this. But originally Dave, I’m thinkin’ tires.
Matt: ‘Cuz he tires will get that choppy, uh, choppy wear pattern in them and that’s “Wah, wah, wah” goin’ down the road. Almost if you drive next to, say, maybe a lifted truck on the highway, a lot of tire noise. But then Dave and I, we’re kinda passin’ some notes and we said tires to ourselves but then you rotate ’em, so tires go away. And then Dave, then what are we thinkin’?
Matt: Bearing, but now I’m back to tires again because of the way she described it and what the dealer said. So, and Ruthie, I think what was happening is, is Discount may have moved the tires and rotated them and, and it may or not have changed the noise. And what you could be hearing is that tire just kinda slappin’ the road, so “plap” goin’, goin’ around. And, then what they were talking about at the dealership, they did your alignment but there’s some adjustments.
Dave: Camber kits.
Matt: There’s, there’s camber, caster, and tow. Those are all 3 angles when we’re talking about automotive alignment and on many cars, the caster or the camber cannot be adjusted from the factory it’s just a factory setting. But then in the aftermarket, when we go do an alignment and we measure everything on the car, measuring’s the majority of the work, we gotta get all the measurements done first. And then if there’s no adjustment, there’s a kit and we put that kit in the rear suspension on the right side or the left side, maybe it’s on the front. And that kit allows us to do what the manufacturer didn’t provision for when the car was brand new. So you could have, still have a tire problem. Even though the tires are 6 months old if they’ve got that wear pattern developed into them, it’s there. It’s just the way it is, but the thing that concerns me about rotating the tires, if you did that to the rear tires and now they’re in the front and the front didn’t have that pattern in them, we’re gonna very quickly wear that pattern into the rear tires. I know this answer is getting long Dave. (Laughs) But, but,
Dave: Well, once you, once you feather a tire pretty good, you’re never gonna get rid of it, that tire’s just gonna be noisy. I mean, you can, you can rotate ’em and cross rotate ’em so they go the other direction to try and pick up some that cupping, fix it up. But, for everyone listening, you really should be getting an alignment check when you’re gettin’ tires.
Dave: Because you, you can burn up tires pretty quick in a hurry and uh, you know, you spend a lot of good money on those tires and then it shouldn’t be, you know, somebody’s, I don’t know if some people are really aligning these cars, I know there’s some quickie coupon type alignment type things. (Laughs)
Matt: Well, Dave, well. Well, we’ve got some time so- The other thing and today’s not a good day and we’ll come back to the alignments in a second Dave, but I wanna talk about the tires for a second. And I can walk up to a car and pe- and tell people, “You have an alignment problem or you have a tire problem.” “How do you know? That’s magic.” And it’s really not. On a rear, on any car, look at the tire, and today’s a bad day because the streets are wet. But if, if, if we haven’t had any rain in a while and the streets are dusty, you can actually look at a tire and you can see on a pattern, take a front wheel drive car and look at the rear tires and you’ll see that on the inner tread, one will be dirty with dust and one will be perfectly clean and then the next tread as you go around the tire. And that’s ‘cuz that tire is out of al-, that wheel is out of alignment and that tire is, is wearing unevenly. So that’s something th-, easy that you can look at to be an indicator of a worn tire or a uh,
Dave: Bad strut.
Matt: Or a bad strut or something causing that problem. And Ruthie, that’s not an old car by any means, 2008 is not an old car, so, so don’t think that there’s some special, don’t let somebody make you believe that your car’s an old car and it’s just the way it is. We can make that car perfect.
Dave: Well thanks for the call Ruthie. We’re gonna go with Beth in Phoenix on a 2004 Ford Escape. Go ahead Beth, you’re on Bumper To Bumper Radio.
Beth: Yes, I’m having trouble with my transmission. It started a few months ago with it slipping, so we did a diagnostic test and it showed a bad sensor so we replace the sensor and it solved it for about 2 weeks. Then I lost 1st gear and I started driving it like a stick shift, starting out in 2nd, going to drive, and now I’ve lost 1st and 2nd and we’re thinking we’ve got a bad sensor because the transmission fluid is completely clean and before I replace the transmission, I wanna know your opinion.
Dave: Yeah, I wouldn’t, I mean there’s still some more diagnostic work to be done. Sometimes when a transmission is starting to have an issue, it can cause a sensor to go bad because those sensors, it’s all based on magnetic pickup and you can get some fuzz on the end of that sensor. When the sensor quits reading and then we replace the sensor and hey, everything goes back to workin’ and then, you know, just happens again in another couple of weeks. That’s one thing I’m thinking of.
Matt: Or it could have been that the sensor never really fixed it once you had the battery disconnected, the computer unhooked, and the code cleared out, you put in the sensor. And it just took 2 weeks for you to meet the criteria again to make that light come back on for the same circumstances. So the sensor very well could have done absolutely nothing, right?
Dave: Yeah, that’s true, I mean we could, I mean we could have a failing, we need to decide whether we have a transmission issue or we have a transmission control issue and the way we’re gonna diagnose that is we’re gonna look at the scanner and we’re gonna see, we’re not just lookin’ for codes, you know when we plug into a car?
Dave: So much as we’re looking at the data and so there’s a, you know, it’s like the matrix, you’re lookin’ at data. What is the, you know, what is the, what gear are we in, which cylinder is on and which cylinder is off and the transmission is only gonna do what it’s told to do, so if the computer is not commanding it to shift into 1st or commanding it to shift to 2nd, we may very well have a problem and it sounds like you’re able to make it work manually as opposed to lettin’ the car take over.
Matt: Ruthie, where in Phoenix are you?
Ruthie: I’m in North Phoenix.
Matt: North Phoenix, ok. Well, I mean, Dave, your shop Tri-City Transmissions in Tempe and it’s worth the drive, so if you have an excuse to go to Tempe and you need a transmission problem, that’s one of those experiences, that’s like buying the refrigerator or buying the TV or maybe you’re not buying the transmission, more importantly, you’re just gettin’ a repair? It’s, it’s worth the try. But then in North Phoenix too, there’s Kurt’s Auto Repair, who works a lot with Tri-City Transmission and if you end up needing a transmission problem, that’s, may-how it may wind up back with Dave anyway. So go to bumpertobumperradio.com and take a look and, and you’ll find Tri-City Transmission there as long as other shops they can help you with that and, uh, hopefully get that taken care of.
Dave: When we come back, we’ve got Brian,Mark, and Eric. You’re listening to Bumper To Bumper Radio.
(Announcer: Bumper To Bumper on NewsTalk 92.3 KTAR / Music: Maybellene – Chuck Berry)
Dave: Welcome back to Bumper To Bumper Radio on our rainy Saturday morning. I guess you’re not gonna go hiking today.
Matt: (Laughs) I wasn’t goin’ hiking anyway.
Dave: I know. I knew you wouldn’t. Anyway, we-
Matt: I’m not goin’ to the race though.
Dave: I’m not goin’ to the race either, I,I got tickets to the spring training game for the Cubs, I gave ’em away. I was like, “Yeah, you can have ’em.” (Laughs) Good luck.
Matt: Good idea, yeah the race may not be so much fun today either, but who knows? We’ll see.
Dave: So anyway, up first this segment we are gonna go with Brian in Phoenix, he’s got a 2006 Ford Escape. Go ahead Brian, you’re on Bumper To Bumper Radio.
Brian: Morning guys, how you doin’?
Brian: Good, uh, ’06 Ford Escape, 110,000. When we come up to a stop, stoplight, stop sign, the whole friggin’ front end shakes. I mean, you can’t even hold your coffee. (Both laugh) Somebody was tellin’ me it’s the front motor mount because the front motor mount gets all the torque from a front wheel drive vehicle?
Matt: Not typically when you’re, when you’re coming, now it does this, is this happening during the process of stopping or once you’ve already come to a stop?
Brian: Complete stop.
Matt: So, so you’re at a stop and the thing is shakin’ the teeth outta your mouth?
Matt: Ok I would be goin’ along with the, with the motor mount. Dave?
Dave: Well, I was thinking, I mean, initially ‘cuz you know, you get some wicked brake pulsations when you got some brake rotors that are warped, so that’s what I was thinkin’ right off the bat until he said-
Brian: Brand new brakes, rotors’ been turned, brand new plugs, brand new air filter.
Brian: Recently gone through and I’m it’s the front motor mount is shot.
Matt: Well, and if, and if the front motor mount is shot, chances are maybe some of the other ones are shot too ‘cuz it, having just one bad mount on that car, I don’t believe is going to give us the sensation the way you describe it as just, you can’t even hang onto your coffee because it’s, it’s shakin’ the car. So, at 110,000 miles, my, I put my money on that you probably need all the mounts. Is one of them broken worse than the others? You bet, it probably is but, but, uh, I wouldn’t be afraid to go there, for sure, with the mounts and the, and the other thing on the engine mounts, don’t go Cheap Charlie.
Matt: The, the, um,
Dave: (Laughs) Do you know him?
Matt: (Laughs) No, I, I have a couple Cheap Charlies that I know. Sometimes I’m Cheap Charlie. (Both laugh)
Matt: But, you want, you want to make sure that the shop that you choose is using a, original equipment mount.
Dave: You cannot go wrong with original equipment mounts. Aftermarket mounts, just don’t waste your money, like Matt likes to say, go donate it to a, uh, charity, you’ll be better off. (Matt laughs) You know, a lot of these things, you put ’em on and literally, they’re bad in, in 6 months you know? Or less.
Matt: Yeah or they were never even good anyway.
Dave: And even though they look good, they don’t work good and they don’t absorb vibration. So thanks so much for the call Brian, we’re gonna go with Eric on a 2004 Acura MDX. Go ahead Eric, you’re on Bumper To Bumper Radio.
Eric: Hi .
Matt: Hi Eric, what can we help you with?
Eric: Yeah, I, uh, took this vehicle, I’ve just owned it since, uh, end of November, but it was 77,000 miles on it, really great shape. But they had a recall, which I took it in for on the ignition switch. While I was in there, they told me at the dealer that it’d probably be a good idea to get the timing belt changed, um, and, um, I just wanted to understand ‘cuz they said they recommend doing it at 60,000 miles because of the severe temperatures here in the Valley and um, I’m right around 79,000 on that just in the short time we’ve had it. So I’m just tryin’ to understand is that uh, a good idea, um, or do I still have time or is this, if this breaks, am I really in trouble?
Matt: Well, there’s, there’s, there’s several answers there and we’re gonna take ’em all. If it really breaks, are you in trouble? Yes, you are in trouble, uh, second thing is 60,000 miles? Don’t waste your money, if it was my car I would not do it that early. I can almost guarantee 99.99% that that Honda or Acura dealer is not ever gonna be able to site to you one example on a 2004 or newer Acura where the timing belt broke prior to 105,000 miles. So in my opinion you are wasting your money. Do not do at 60,000, don’t do it at 70,000. If you look in the Owner’s Manual, it probably is 105,000 miles and then on top of that, there’s gonna be an asterisk and it’s gonna say, “Under sever conditions” and then it will have a definition of severe condition, which is consistently above 190 degrees (Laughs) or whatever, whatever the temperature range is. And then you have to ask yourself, “What does consistently mean?” I guess that we thank the attorneys for having to have all the different definitions. But in my book, we are not consistently above 119 degrees or 110 degrees, we’re consistently above that 3 months out of the year.
Dave: And it’s only 3 hours a day. (Laughs)
Matt: Yeah. It’s n-
Dave: It’s in the morning when you drive to work and the evening when you come home.
Matt: I think there’s a little bit aggressive selling there and they can lower the price and do a timing belt, it’s a commodity item, they can blow it in and blow it out. If it were me, I would do it at 90,000 or 105,000, probably 105 is ok, but it, it’s up to you. You bought it used, you’re gonna have it for a while, if it puts you in a comfort zone to do it at 90,000, just go ahead and do it then, but you’re completely fine ’till 105 as well. Secondary to that, you don’t wanna do just the timing belt, you’re gonna do the timing belt, the water pump, the tensioners, the idler, you’re gonna do that whole deal, the whole package in there and then you’re not gonna mess around with it for another 90 or 105,000 miles more likely.
Dave: You know, the timing belt is one of those that, that I really know or I see is the 2 step seller. And you ask me, “What, what the heck is a 2 step seller Dave?” Well, a 2 step seller is where- (Matt inaudible joke) (Dave laughs) It’s a manipulative sales process where they run a coupon for a timing belt for $395, you know, commodity item. And then uh, the reality is you need a lot of other things other than just a timing belt and as consumers you guys pick up the phone and call the shop and ask the shop, “Hey, how much for a timing belt? How much for a timing belt? How much for a timing belt?” Some shops will take the time to explain why you’re gonna need this and you’re gonna that and you’re gonna need the other. That’s a lot of sales and labor, it’s just easier to say $395 and then once we got the car apart, then we’ll say, “Oh yeah, we should probably take care of that water pump and we should probably take care of that tensioner and that idler and you know, the price is really this much money and, uh, it’s a 2 step seller. I’m, I’m not crazy about it, you should know all that up front before, you know, where you still have a choice, but once your car’s taken apart, well you’d be crazy not to do that stuff.
Matt: Yeah, that belt is not breaking. Now on Hyundais and Kias, those cars have got sooo, so much better, I’m talkin’ Hyundai and Kia in the last handful of years, but we used to see those and man, we were sayin’ 60,000 miles because those belts were breaking at 62,000 63,000 and they were recommended at 60. So, I think on that one Mark, take, take, or, uh, Eric, take your time, save your money, and find another shop at bumpertobumperradio.com
Dave: And uh, if you’re looking for a great shop, bumpertobumperradio.com, you’re gonna find a list of shops that are handpicked by Matt and Dave and Michael and myself, I named myself twice, look at that. (Matt laughs)
Dave: And uh, anyway, we’ll see you next week.